Previously, pass holders had to complete procedures such as serving Stay-Home Notice (SHN) or taking COVID-19 tests to enter Singapore, and thus incurred charges for these procedures.
Organisations and pass holders who have not paid for these charges will receive an email to make payment.
How to tell if the email is genuine:
- Email with breakdown of charges will be sent by donotreply@mail.postman.gov.sg and contains a link which directs you to this FAQ.
- Email with payment link will be sent by no-reply@pay.gov.sg or donotreply@mail.postman.gov.sg.
Find out who is responsible for paying for the pass holder’s COVID-19 treatment.
| Type of employee |
Purpose of travel |
Who is responsible for the costs? |
| Existing work pass holders returning from overseas |
Left Singapore for work |
Employers must bear the costs in full and are not allowed to pass on any cost to the employees. |
| Left Singapore for personal reasons |
Employers and employees should come to a mutual agreement on who bears the costs or how to share them.
|
| New work pass holders on in-principle approvals |
Plan to enter Singapore for employment |
For Work Permit holders, employers must bear the costs in full and are not allowed to pass on any cost to the employees.
For other work passes, employers and employees should come to a mutual agreement on who bears the costs or how to share them.
|
[For helpers and confinement nannies] Employment agencies who had paid to bring the helper into Singapore may recover these costs from employers. If so, employment agencies should obtain the employers’ agreement to pay for the costs before applying for the helper.
We advise employers to submit a new work pass application for such workers after the situation stabilises.
Yes, employers may apply for a levy waiver for the following pass holders on home or overseas leave:
Employers can request to extend their pass holders’ stay in Singapore if they need more time to send them home (e.g. waiting for an embassy-facilitated flight or pass holders are on Stay-Home Notice). Please submit this request within 1 week before the pass holder's Special Pass or Short-Term Visit Pass (STVP) expires.
If the Special Pass / STVP expires on 10 February, please only submit the request from 3 February.
With the gradual easing of travel restrictions in Singapore, you may wish to discuss with your pass holders and come to a mutual agreement on their travel plans.
You are also reminded to refer to the travel requirements that your pass holders must adhere to when they return to Singapore, and mutually agree with your pass holders who should pay for the related COVID-19 tests costs, where applicable.