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FAQs on entry approvals and SHN requirements for FDWs and confinement nannies

Find out what you need to do to bring an FDW or confinement nanny into Singapore during the COVID-19 period and the entry approval requirements.

  • All entry applications to bring an FDW or confinement nanny into Singapore must be made using the SafeTravel portal under the Work Pass Holder General Lane.
  • For more details on the application process and entry approval requirements for FDWs and confinement nannies (e.g. Stay-Home Notice (SHN) or COVID-19 tests), visit the SafeTravel website.  

My FDW/nanny has recovered from COVID-19, when can I bring her into Singapore?Show

For FDWs/nannies who have recovered from COVID-19, they should only depart for Singapore at least 21 days after their first positive COVID-19 polymerase chain reaction (PCR) test. Otherwise, they will be denied boarding on flights to Singapore.

If the FDW’s/nanny’s first positive COVID-19 PCR test was taken on 1 January 2021, she can only depart for Singapore from 22 January 2021.
FDWs/nannies should not travel if feeling unwell. 

My FDW/nanny has obtained an entry approval to enter Singapore using the SafeTravel portal. However, I wish to change her arrival date or no longer want to bring her in. Can I ask for a refund of the charges paid?Show

For us to consider a refund, please submit a request to cancel her entry approval at least 5 days before the approved arrival date using the relevant link below:

Note: The approved arrival date is the middle date stated on the entry approval letter. E.g. if the FDW/nanny is allowed to enter Singapore from 1 May to 3 May, the approved arrival date is 2 May. 

Once the entry approval is cancelled, you can submit another entry application with a new arrival date to bring her in. The new application will be subject to the prevailing entry controls.

My FDW/nanny has recovered from a previous COVID-19 infection, can she be discharged from the dedicated SHN facility earlier?Show

FDWs and nannies serving SHN at dedicated SHN facilities need to take the COVID-19 serology and polymerase chain reaction tests within the first few days of arrival.

Based on these two tests, FDWs and nannies identified to have recovered from COVID-19 will be discharged from SHN around Day 4 or 5 of their arrival. They can only leave the dedicated SHN facility after getting instructions to do so

These FDWs and nannies will get an SMS with instructions to contact their employment agent or employer. Employment agents and employers must then arrange for transport to pick the FDWs and nannies up from the dedicated SHN facilities.

The charges for the stay at the dedicated SHN facility will be prorated. The excess will be refunded to the credit card used for payment around 1 month after the SHN discharge. Depending on your bank, it may take up to another 10 working days for the refund to be reflected on your credit card statement.

How do I request for my FDW/nanny to share a room at the dedicated SHN facility? Where can I find the room sharing indemnity forms?Show

You and your FDW or nanny should take note of the risks, including contracting infectious diseases like COVID-19 from the person she is sharing room with. If any of them tests positive for COVID-19, their Stay-Home Notice (SHN) may be extended. In this case, there may be additional costs for her stay and medical related procedures.

The room sharing request is subject to the availability of twin rooms at the dedicated SHN facility, which are limited, and room allocation by the facility operator upon check-in. If she is able to share a room, the cost of her stay will be $1,000 including GST. Otherwise, the standard rate of $1,500 including GST will apply.

If you and your FDW/nanny are agreeable to proceed with the room sharing request, please complete these actions:

  1. Get her to complete and sign the indemnity form. Print the version in her native language and ensure she has read and understood the terms of the indemnity form before signing it:
  2. Request for the room sharing during the entry application.

Once she has obtained an entry approval to enter Singapore, she must present the following to the staff at the dedicated SHN facility upon check-in:

  • Printout of her entry approval email
  • Completed and signed indemnity form

If she does not have the indemnity form with her, the SHN facility operator can print the form in her native language and get her to sign on the spot. 

My FDW/nanny was assigned a shared room at the dedicated SHN facility. How do I request for a refund of the excess amount paid for the dedicated facility?Show

Please submit your request using this form.

Who is responsible for the treatment cost if my FDW or nanny contracts COVID-19 from the room sharing?Show

Who is responsible for the costs of the FDW's entry approval requirements, including COVID-19 tests, transport and SHN accommodation?Show

Type of FDWs Purpose of travel Who is responsible for the costs?
Existing FDWs returning from overseas Left Singapore for work (e.g. accompany employer overseas) Employers must bear the costs in full and are not allowed to pass on any cost to their FDWs.
Left Singapore for personal reasons Employers and FDWs should come to a mutual agreement on who bears the costs or how to share them.
New FDWs on Work Permit in-principle approvals Plan to enter Singapore for employment Employers must bear the costs in full and are not allowed to pass on any cost to their FDWs.

The party who submitted the FDW’s entry application must pay for the costs.

Employment agencies which submitted the entry applications may recover these costs from employers. If so, employment agencies should obtain the employers’ agreement to pay for the costs before submitting the entry applications.

Must I still pay my FDW salary while she is serving her SHN?Show

The current requirements are still applicable.

For:

  • New FDWs, you must start paying her salary once she is deployed to your house after her SHN.
  • Existing FDWs returning from overseas, you must continue paying her salary once she returns to Singapore.

What should I do if my FDW or confinement nanny falls sick during her SHN?Show

If your FDW or nanny is serving SHN at a You should 
Dedicated SHN facility
  • Inform the staff there to assist in making the necessary arrangements.
  • If your FDW or nanny develops a fever or acute respiratory infection, get her to inform MOM using the FWMOMCare app.
Another place
  • (For non-emergency medical situations) Get your FDW or nanny to call the SafeTravel Helpline at 6812 5555.
  • (For medical emergencies) Get your FDW or nanny to call 995. 
  • If she develops a fever or acute respiratory infection, get her to inform MOM using the FWMOMCare app.

Why is MOM not waiving SHN levies before January 2021?Show

As we gradually resume economic activity, we have continued to impose stricter border measures and safeguards to reduce the risks of importation of COVID-19. These measures have resulted in increased costs due to manpower shortages and the need to pay for SHN-related costs such as accommodation and testing. This is why we are providing some cost relief to employers starting from January 2021. However, there are limits to how far back we are able to provide these SHN levy waivers.

Why will the SHN levy waiver only last until September 2021?Show

We are providing this support so that employers have more time to adjust to the increased costs brought about by COVID-19-related restrictions. We seek your understanding that we are unable to extend these support measures indefinitely.

Can employers get a levy waiver for FDWs who went on home / overseas leave?Show

For FDWs on home or overseas leave, employers can apply for levy waiver (for up to 60 days) when their FDWs return to Singapore.

My FDW or confinement nanny intends to travel out of Singapore. What do I need to consider?Show

Please discourage your FDW or confinement nanny from going overseas as the country she is visiting may have travel restrictions. Thus, there could be significant delays before she can return to Singapore.

For all FDWs and nannies, new and existing, entering Singapore from 1 January 2021, the Government will no longer cover their treatment costs if they develop COVID-19 symptoms or test positive within 14 days of arrival in Singapore. This is regardless of when they left Singapore.

Find out who is responsible for the treatment costs.

My confinement nanny's visit pass is expiring, how do I extend her stay in Singapore?Show

You need to request for an extension of your confinement nanny’s stay if:

  • The duration of her visit pass does not cover her employment period. If she is transferring to another employer in Singapore, you can make the request for her, or she can engage an employment agency to do so.
  • She leaves Singapore during the employment period. Her visit pass will be cancelled when she leaves, and you have to request for an extension each time she leaves and returns to Singapore.

Please submit the extension request at least 2 weeks before her visit pass expires and upload these documents:

  • Front and back of her Disembarkation / Embarkation card (maximum 1MB)
  • Personal particulars page of her passport (maximum 1MB)

We will email you the outcome within 2 weeks. A $40 extension fee will be charged for each extension made beyond 3 months from the date the visit pass was issued.

More on FAQs on COVID-19