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FAQs on entry approvals and SHN requirements for helpers and confinement nannies

Find out what you need to do to bring helpers or confinement nannies into Singapore during the COVID-19 period and the entry approval requirements.

  • All entry applications to bring helpers or confinement nannies into Singapore must be made using the SafeTravel portal under the Work Pass Holder General Lane.
  • For more details on the application process and entry approval requirements for helpers and confinement nannies (e.g. Stay-Home Notice (SHN) or COVID-19 tests), visit the SafeTravel website.  

My helper/nanny has recovered from COVID-19, when can I bring her into Singapore?Show

Please refer to the FAQs on recovered travellers.

My helper/nanny has obtained an entry approval to enter Singapore using the SafeTravel portal. However, I wish to change her arrival date or no longer want to bring her in. Can I ask for a refund of the charges paid?Show

For us to consider a refund, please submit a request to cancel her entry approval at least 5 days before the approved arrival date using the relevant link below:

Note: The approved arrival date is the middle date stated on the entry approval letter. E.g. if the helper/nanny is allowed to enter Singapore from 1 May to 3 May, the approved arrival date is 2 May. 

Once the entry approval is cancelled, you can submit another entry application with a new arrival date to bring her in. The new application will be subject to the prevailing entry controls.

How do I request for my helper/nanny to share a room at the dedicated SHN facility? Where can I find the room sharing indemnity forms?Show

You and your helper or nanny should take note of the risks, including contracting infectious diseases like COVID-19 from the person she is sharing room with. If any of them tests positive for COVID-19, their Stay-Home Notice (SHN) may be extended. In this case, there may be additional costs for her stay and medical related procedures.

The room sharing request is subject to the availability of twin rooms and whether there is another worker with the same travel history as your helper/nanny.

If she is able to share a room, the cost of her stay will be $1,000 including GST. Otherwise, the standard rate of $1,500 including GST will apply. The refund for the excess amount paid will be processed within 3 months of her check-out from the dedicated facility. The refund will be made to the credit card used for payment during the entry application.

If you and your helper/nanny are agreeable to proceed with the room sharing request, please complete these actions:

  1. Get her to complete and sign the indemnity form. Print the version in her native language and ensure she has read and understood the terms of the indemnity form before signing it:
  2. Request for the room sharing during the entry application.

Once she has obtained an entry approval to enter Singapore, she must present the following to the staff at the dedicated SHN facility upon check-in:

  • Printout of her entry approval email
  • Completed and signed indemnity form

If she does not have the indemnity form with her, the SHN facility operator can print the form in her native language and get her to sign on the spot. 

Who is responsible for the treatment cost if my helper or nanny contracts COVID-19 from the room sharing?Show

Who is responsible for the costs of the helper's entry approval requirements, including COVID-19 tests, transport and SHN accommodation?Show

Type of helpers Purpose of travel Who is responsible for the costs?
Existing helpers returning from overseas Left Singapore for work (e.g. accompany employer overseas) Employers must bear the costs in full and are not allowed to pass on any cost to their helpers.
Left Singapore for personal reasons Employers and helpers should come to a mutual agreement on who bears the costs or how to share them.
New helpers on Work Permit in-principle approvals Plan to enter Singapore for employment Employers must bear the costs in full and are not allowed to pass on any cost to their helpers.

The party who submitted the helper's entry application must pay for the costs.

Employment agencies which submitted the entry applications may recover these costs from employers. If so, employment agencies should obtain the employers’ agreement to pay for the costs before submitting the entry applications.

Must I still pay my helper salary while she is serving her SHN?Show

The current requirements are still applicable.

For:

  • New helpers, you must start paying her salary once she is deployed to your house after her SHN.
  • Existing helpers returning from overseas, you must continue paying her salary once she returns to Singapore.

What should I do if my helper or confinement nanny falls sick during her SHN?Show

If your helper or nanny is serving SHN at a You should 
Dedicated SHN facility
  • Inform the staff there to assist in making the necessary arrangements.
  • If your helper or nanny develops a fever or acute respiratory infection, get her to inform MOM using the FWMOMCare app.
Another place
  • (For non-emergency medical situations) Get your helper or nanny to call the SafeTravel Helpline at 6812 5555.
  • (For medical emergencies) Get your helper or nanny to call 995. 
  • If she develops a fever or acute respiratory infection, get her to inform MOM using the FWMOMCare app.

Why is MOM not waiving SHN levies before January 2021?Show

As we gradually resume economic activity, we have continued to impose stricter border measures and safeguards to reduce the risks of importation of COVID-19. These measures have resulted in increased costs due to manpower shortages and the need to pay for SHN-related costs such as accommodation and testing. This is why we are providing some cost relief to employers starting from January 2021. However, there are limits to how far back we are able to provide these SHN levy waivers.

Why will the SHN levy waiver only last until September 2021?Show

We are providing this support so that employers have more time to adjust to the increased costs brought about by COVID-19-related restrictions. We seek your understanding that we are unable to extend these support measures indefinitely.

Can employers get a levy waiver for helpers who went on home / overseas leave?Show

For helpers on home or overseas leave, employers can apply for levy waiver (for up to 90 days for leave period in 2020, and up to 60 days for leave period in 2021) when their helpers return to Singapore.

My helper or confinement nanny intends to travel out of Singapore. What do I need to consider?Show

Please discourage your helper or confinement nanny from going overseas as the country she is visiting may have travel restrictions. Thus, there could be significant delays before she can return to Singapore.

For all helpers and nannies, new and existing, entering Singapore from 1 January 2021, the Government will no longer cover their treatment costs if they develop COVID-19 symptoms or test positive within 14 days of arrival in Singapore. This is regardless of when they left Singapore.

Find out who is responsible for the treatment costs.

My confinement nanny's visit pass is expiring, how do I extend her stay in Singapore?Show

You need to request for an extension of your confinement nanny’s stay if:

  • The duration of her visit pass does not cover her employment period. If she is transferring to another employer in Singapore, you can make the request for her, or she can engage an employment agency to do so.
  • She leaves Singapore during the employment period. Her visit pass will be cancelled when she leaves, and you have to request for an extension each time she leaves and returns to Singapore.

Please submit the extension request at least 2 weeks before her visit pass expires and upload these documents:

  • Front and back of her Disembarkation / Embarkation card (maximum 1MB)
  • Personal particulars page of her passport (maximum 1MB)

We will email you the outcome within 2 weeks. A $40 extension fee will be charged for each extension made beyond 3 months from the date the visit pass was issued.

More on FAQs on COVID-19