Due to travel restrictions worldwide, you may have difficulties sending your helper home. Employment agencies (EAs) can take over the responsibilities for helpers while helping them find a new employer.
Get an EA to transfer your FDW
You can get an EA to cancel your helper’s Work Permit and transfer her to another employer.
The EA will then be responsible for the helper until she is deployed to a new employer. This includes:
- Providing her with accommodation, food and medical treatment.
- Sending her home if the transfer is unsuccessful.
How to transfer FDW through an EA
To transfer your helper through an EA:
- Check whether she is agreeable to be transferred to another employer.
- Contact any of these EAs which are willing to take over responsibilities for helpers.
The EA may need to assess whether your helper is suitable to be transferred. If suitable, they will cancel her Work Permit for you. Otherwise, you can consider these options:
- Look for another EA which is willing to take over the responsibilities for your helper.
- Transfer her directly to another employer.
- Cancel her Work Permit and send her home if she no longer wants to be transferred. You remain responsible for her upkeep and maintenance, including providing her with accommodation, food and medical treatment, until she leaves Singapore.
EAs’ responsibilities if they cancel the Work Permit
In line with the additional Employment Agency Licence Conditions imposed during the transition period of a helper, EAs are responsible for the following after they cancel the Work Permit:
- Pay for the helper’s upkeep and maintenance, including providing her with acceptable accommodation, adequate food and medical treatment, until she leaves Singapore, or is deployed to a new employer.
- Buy and maintain the helper’s medical insurance with a coverage of at least $15,000 until she leaves Singapore, or is deployed to a new employer.
- If the helper does not find a new employer before her Special Pass expires, the EA must pay for the travel ticket to send her to an international airport or port of entry in her home country, nearest to her hometown.
MOM will take action against EAs which do not fulfil their responsibilities. This includes issuing demerit points to EAs.
Keep the agreement document
To safeguard both parties’ interest in case of disputes, employers and EAs should:
- Document their agreement on the transfer of responsibilities, e.g. through email.
- Keep a copy of the agreement.