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Appeal a rejected Dependant’s Pass application

You have 3 months to appeal an unsuccessful Dependant’s Pass application. You should appeal only if you can address the reasons for rejection.

At a glance

When to appeal Within 3 months from rejection
How long it takes At least 3 weeks, sometimes longer.
Related eService EP Online

You can check the rejection advisory in EP Online to:

  • View the reasons for rejection.
  • View advice on what to do next.

If you applied manually, check the rejection letter.

When to appeal

You should only appeal if you can address the issues in your rejection advisory.

There will be no change in the outcome unless there is new information in the appeal.

You need to submit your appeal within 3 months of getting the rejection. If you miss this time period, you will have to submit a new application.

Who can appeal

Only the employer of the main-pass holder or authorised third party who submitted the application can make enquiries or appeals. We will not entertain enquiries or appeals from the applicant or anyone else.

How to appeal

When: Within 3 months of rejection
Processing time: At least 3 weeks, sometimes longer.

You can make an appeal through EP Online.

After making your appeal, you can log in to EP Online to:

  • Check the status of your appeal.
  • Print the outcome letter.

We will not be able to discuss appeal matters in person due to the high volume of appeals.

How long it takes

Appeals take at least 3 weeks, sometimes a little longer. You can always log in to EP Online to check your appeal status.