Our services centres are open for customers with appointments. Please use our online services (e.g. eServices, web chat, website) or make an appointment if you’re unable to use our digital services. Find out what are the current work pass requirements.
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Cancel an EntrePass

You need to cancel your EntrePass when you close your business. Please cut your cancelled pass card in half and discard it to prevent misuse.  

At a glance

When to cancel

Within 1 week after you close your business.

Note: You don’t need to cancel the pass if you become a Singapore permanent resident. We will cancel it automatically.

Who can cancel Pass holder, company representative or appointed employment agent (EA).
How long it takes Cancellation is immediate.


  • You will need to pay your outstanding income tax and seek tax clearance from the Inland Revenue Authority of Singapore (IRAS) at least one month before you leave the job.
  • If you have left Singapore permanently, you must cancel the pass within one week from your departure date.
  • All related Dependant's Passes, Long Term Visit Passes and their Letter of Consent and Work Permit will also be cancelled.
  • For an overview of scheduled flights, you can visit Changi Airport’s website or use the iChangi mobile app. Please check with the airlines directly to confirm if the flights are still operating.
  • Once the pass is cancelled, please cut your pass card in half and discard it to prevent misuse. 

    As we need time to change the instructions in our eServices, pass cards and letters, please ignore any instructions to return the card. Please bear with us while we work on this.

How to cancel

To cancel the pass:

  1. Log in to EP Online and cancel the pass. Cancellation is immediate and a 30-day Short Term Visit Pass will be generated if you are still in Singapore.
  2. Print the STVP. You must show the STVP and valid passport to the immigration officer when leaving Singapore.

To cancel the pass, log in to EP Online and cancel it.