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Cancel an EntrePass

You need to cancel your EntrePass when you close the business. 

At a glance

When to cancel the pass

Within 1 week from the date you close your business.  

Note: If you become a Singapore permanent resident, you don’t need to cancel your pass. It will be cancelled automatically.
Who can cancel You, your company representative or employment agent 
How long it takes About 2 weeks

Note:

  • You need to pay your outstanding income tax and seek tax clearance from the Inland Revenue Authority of Singapore (IRAS) at least 1 month before you leave the job.
  • If you have left Singapore permanently, you must cancel the pass within 1 week from your departure date, unless it has expired. 
  • Once your pass is cancelled, all the related Dependant's Passes, Long-Term Visit Passes, Letters of Consent and Work Permits for your family will also be cancelled.
  • You must cut your pass card in half and discard it to prevent misuse.
  • For an overview of scheduled flights, you can visit Changi Airport’s website or use the iChangi mobile app. 

How to cancel

Party submitting the request Please use
You

Our online form

Processing time: about 2 weeks
Company representative or employment agent

EP eService

Processing time: immediate

Tip: The cancellation request can be submitted up to 14 days in advance using EP eService. (E.g. If you want the pass to be cancelled on 15 February, you can submit the request from 1 February.)

Online form

  1. Submit your cancellation request using our online form.
    Processing time: about 2 weeks
  2. Once the pass is cancelled, you will receive a 90-day Short-Term Visit Pass (STVP) by email to get you valid stay.
  3. Print the STVP. You need to show it and a valid passport to the immigration officer when leaving Singapore.

EP eService 

  1. Log in to EP eService to cancel the pass, on behalf of the pass holder.
  2. For pass holders who are still in Singapore, you can request for a 90-day Short-Term Visit Pass (STVP) to give them a valid stay in the meantime.
  3. The pass holder and you will both receive the STVP by email. The pass holder needs to show the STVP and a valid passport to the immigration officer when leaving Singapore.