Most customers use our digital services (e.g. eServices, web chat, website) to find out about the latest work pass requirements. If you’re unable to do so, you can make an appointment to visit our services centres.
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Appeal against a rejected Employment Pass application

You have 3 months to appeal an unsuccessful Employment Pass application, but you should do so only if you can address the reasons for rejection.

You can check the rejection advisory in EP Online to view the reasons for rejection and advice on what to do next. If you applied manually, check the rejection letter.

When to appeal

You should only appeal if you can address the issues in your rejection advisory. There will be no change in the outcome unless there is new information in the appeal.

To help you make your decision:

  • Use the Self­-Assessment Tool (SAT) to get an idea of whether the candidate qualifies.
  • Check the rejection advisory for the steps you need to take.

You need to submit your appeal within 3 months of getting the rejection. If you miss this time period, you will have to submit a new application.

Who can appeal

Only the employer or authorised third party who submitted the application can make enquiries or appeals. We will not entertain enquiries or appeals from the candidate, or anyone else.

Submit an appeal

When: Within 3 months of rejection

You can make an appeal through EP Online.

After making your appeal, you can log in to EP Online to:

  • Check the status of your appeal.
  • Print the outcome letter.

We will not be able to discuss appeal matters in person due to the high volume of appeals.

How long it takes

Appeals take at least 3 weeks, sometimes a little longer. You can always log in to EP Online to check your appeal status.