Employment Pass (EP) Online

You can sign up for an EP Online account if you are:

• A business owner. You must be a Singapore citizen, Singapore permanent resident or an EntrePass holder.
• An employee of a registered business. You must be a Singapore citizen or Singapore permanent resident.
• A foreign employee of a registered business. You must hold an Employment Pass (EP), Personalised Employment Pass (PEP), or S Pass.

To sign up for an account you’ll need:

• SingPass
• Unique Entity Number (UEN)

How to sign up

To sign up for an account:

1. Log in to Work Pass Account Registration (WPAR) using your SingPass.
2. Follow the instructions on the screen.
3. After 5 working days, you can check your application status.
4. If your application is approved, we will post a one-time PIN to your address within 7 working days after the approval.
5. Use this PIN to activate the account.

You can apply for an EP Online account as an employment agency to transact for your clients.

How to sign up

To sign up for an account:

1. Download and complete the forms, and submit them with relevant documents to us:

   For these	Submit using
   Form – Apply for or manage EP Online / WP Online access Form – EP Online / WP Online terms and conditions acknowledgment, signed by your key appointment holder (KAH) Copy of your KAH’s NRIC (front and back)	iSubmit Choose option 3 for request type.
   Form – Interbank GIRO application (only if you wish to pay the work pass administrative fees by GIRO)	Post to: E-Payment & Admin Fee Management Work Pass Division Ministry of Manpower 18 Havelock Road Singapore 059764

2. If your application is approved, we will post a one-time PIN to your address 7 working days after the submission date.
3. Use this PIN to activate the account.

Your CorpPass admin user or sub-admin user must:

1. Log in to CorpPass account.
2. Go to the e-Service Access tab.
3. Choose Employment Pass Online (EPOL) as one of your company’s eServices.
4. Assign Employment Pass Online (EPOL) eService to the EP Online administrators and users.

It is likely that you are not an existing EP Online administrator or user. You need to sign up for an EP Online account.

Not all CorpPass users are granted access to EP Online. We perform additional checks on the administrators and users of EP Online accounts to ensure that only eligible persons can perform work pass transactions.

If you are an existing EP Online user, you can get your CorpPass administrator to assign EP Online access to you.

Before checking, you must ensure that you've been appointed as an administrator or user of the EP Online account.

To check:

1. Log in to your CorpPass account.
2. Go to assigned e-Services tab. You should see Employment Pass Online (EPOL) listed as one of your assigned e-Services.

If Employment Pass Online (EPOL) is not listed as one of your assigned e-Services, please ask your CorpPass admin user or sub-admin user to assign the eService to you.

You can use the following web browsers:

• Internet Explorer 11 (recommended)
• Firefox version 24 or higher
• Chrome version 30 or higher
• Safari version 7 or higher

You will need to allow browser popups for EP Online.

For details on technical requirements, read the PC configuration and technical guidelines.

The appointed administrator and user can do the following transactions using EP Online:

• Apply for new Employment Pass (excluding Sponsorship scheme), S Pass, Dependant's Pass (except dependants of Personalised Employment Pass), Long Term Visit Pass, Letter of Consent and Training Employment Pass (not applicable to employment agencies).
• Renew Employment Pass (excluding Sponsorship scheme), S Pass, Dependant's Pass (except dependants of Personalised Employment Pass), Long Term Visit Pass and Letter of Consent.
• Upload relevant supporting documents for a work pass or related pass application.
• Appeal for rejected applications.
• Check application and renewal status.
• Issue Employment Pass, S Pass and related passes.
• Cancel Employment Pass, S Pass and related passes.
• View rejection reasons for most of the unsuccessful applications.
• Print application outcome letter and Issuance of Notification Letter.
• Check organisation's S Pass quota and tier information.

You can pay using eNets Credit, eNets Debit or InterBank GIRO.

It may take some time to process your payment.

If you did not receive a confirmation of your transaction within 30 minutes, please perform the transaction again.

MOM will only consider providing a refund if there was a payment error caused by us.

If you’ve any other queries on payment errors, please call us at 6438 5122.

To pay the work pass administrative fees using GIRO:

1. Print the GIRO form.
2. Complete Part 1 of the form.
3. Post the original completed form to:
   
   E-Payment & Admin Fee Management
   Work Pass Division
   18 Havelock Road
   Singapore 059764
4. We will inform you of the outcome by post in 4 weeks. Before your request is approved, you need to pay the fees using eNets Credit or Debit.

The administrator can:

• Grant access to company employees as EP Online users.
• Terminate users’ accounts if they leave or are no longer authorised to perform transactions.

To change or appoint another administrator or user to any of your accounts, log in to your EP Online account and go to Manage User Account. It will take 3 working days to process your request.

If your EP Online account administrator has left the organisation, submit the relevant form to us:

• Manage EPOL / WPOL access (business employers).
• Apply for or manage EPOL / WPOL access (employment agencies).

Ensure that your scanned copies are clear and correct. If not, you may be asked to re-submit them.

Each document must be in PDF format and under 2MB in size.

Documents that are not in English should be submitted together with an official English translation. Scan and upload both documents as one file.

You can refer to the list of supporting documents to be uploaded for the various pass applications.

The peak periods for EP Online transactions are:

• Daily from 10am to 12pm, and 2pm to 4pm.
• Mondays and days just before or after a public holiday.

You may experience slower speeds during these periods. Avoid them if you can.

To close your account, submit the relevant form to us:

• For business employers: Manage EPOL / WPOL access (business employers).
• For employment agencies: Apply for or manage EPOL / WPOL access (employment agencies).