Employment Pass (EP) Online

To help users better understand their obligations when using our work pass eServices, we have made the following changes:

• We have simplified the Terms and Conditions and grouped the related clauses together.
• As organisations and pass holders use the eServices for different purposes, we have defined their respective roles and responsibilities more clearly.
• Standardised the use of terms (e.g. ‘EP Online’, ‘WP Online’ and ‘myMOM Portal’ are now defined as ‘eServices’).

For more information, please refer to the updated T&Cs. The current T&Cs will apply before 1 April 2022.

You can sign up for an EP Online account if you are:

• A business owner. You must be a Singapore citizen, Singapore permanent resident or an EntrePass holder.
• An employee of a registered business. You must be a Singapore citizen or Singapore permanent resident.
• A foreign employee of a registered business. You must hold an Employment Pass (EP), Personalised Employment Pass (PEP), or S Pass.

To sign up for an account you need:

• Singpass
• Unique Entity Number (UEN)

How to sign up

To sign up for an account:

1. Log in to Work Pass Account Registration (WPAR) using your Singpass.
2. Follow the instructions on the screen.
3. Your application will be processed within 2 weeks. It may take longer if more documents are needed.
4. Log in to check your application status.

Your EP Online administrator's duties

During registration, you must appoint an EP Online administrator. This person should preferably be the business owner, a director or a senior employee.

The administrator can appoint another administrator. You can appoint up to 2 administrators.

The administrator can create up to 4 user accounts.

Your Corppass administrator's duties

Your Corppass administrator must also assign access to the EP Online administrators and users for them to log in to EP Online.

You can apply for an EP Online account as an employment agency to transact for your clients.

How to sign up

To sign up for an account:

1. Read and understand the EP Online / WP Online terms and conditions.
2. Sign up for EP Online account and provide your key appointment holder’s NRIC.
3. To pay by GIRO, complete the GIRO application form and post it to:
   
   E-Payment & Admin Fee Management
   Work Pass Division
   Ministry of Manpower
   18 Havelock Road
   Singapore 059764
4. After 2 weeks, you can log in to your account.

Your EP Online administrator's duties

During registration, you must appoint an EP Online administrator. This person must be a registered KAH or EA personnel.

The administrator can appoint another administrator. You can appoint up to 2 administrators.

The administrator can create up to 4 user accounts.

Your Corppass administrator's duties

Your Corppass administrator must also assign access to the EP Online administrators and users for them to log in to EP Online.

Your Corppass admin user or sub-admin user must:

1. Visit the Corppass portal and click the 'Log in with Singpass' button.
2. Go to the e-Service Access tab.
3. Choose Employment Pass Online (EPOL) as one of your company’s eServices.
4. Assign Employment Pass Online (EPOL) eService to the EP Online administrators and users.

If you have any queries on Corppass, visit the Corppass portal or check with your Corppass admin.

To log in, these steps must be completed:

1. Your company must first register for an EP Online account.
2. Your EP Online administrator needs to grant you access.
3. Your Corppass administrator must assign you with EP Online access.

Not all Corppass users will be granted access to EP Online. We perform additional checks on the EP Online administrators and users to ensure that only eligible persons can perform work pass transactions.

To prevent unauthorised transactions, follow these steps:

1. Submit the Letter of Authorisation (LOA) to authorise the service provider's staff.

   The LOA must be submitted by an authorised representative of the organisation, such as the organisation's appointed officer listed in ACRA.

2. Complete the request to appoint the service provider's staff as the administrator or user based on the relevant scenarios in the table below. If the LOA is valid, the processing time is within 2 weeks.

If organisation has	How to submit the request
No active online work pass account	To appoint an administrator During registration for a new account in Work Pass Account Registration (WPAR).
An active online work pass account but no active administrator	To appoint an administrator The organisation's authorised Corppass user can submit a request
An active online work pass account and an existing active administrator	To appoint an administrator or user The existing administrator can submit the request to appoint the staff using the following relevant eServices: myMOM Portal (for EP Online) WP Online (for WP Online)

Before checking, you must ensure that:

• You are an active Corppass admin or user.
• You’ve been authorised in Corppass to access EP Online.

To check:

1. Log in to your Corppass account.
2. Go to assigned e-Services tab. You should see Employment Pass Online (EPOL) listed as one of your assigned e-Services.

If Employment Pass Online (EPOL) is not listed as one of your assigned e-Services, please ask your Corppass admin user or sub-admin user to assign the eService to you.

You can use the following web browsers:

• Firefox version 24 or higher
• Chrome version 30 or higher
• Safari version 7 or higher

You will need to allow browser popups for EP Online.

For details on technical requirements, read the PC configuration and technical guidelines.

The appointed administrator and user can do the following transactions using EP Online:

• Apply for Training Employment Pass (not applicable to employment agencies).
• Renew the passes of the dependants of EP or S Pass holders and Letter of Consent.
• Upload relevant supporting documents for a work pass or related pass application.
• Appeal for rejected applications.
• Check application and renewal status.
• View rejection reasons for most of the unsuccessful applications.
• Print application outcome letter.
• Check organisation’s S Pass quota and tier information.

You can pay with:

• VISA
• MasterCard
• Internet Direct Debit
• GIRO

To check if your payment was successful:

1. Log in to EP Online.
2. Use the “Enquire” function and choose “Payment Status”.
3. Choose the transaction type.

The payment status shown should be “Paid”.

If payment status is “Failed”, you will need to re-submit the transaction and make payment again.

We do not refund the administrative fees, as they are used to recover the cost of providing services (e.g. processing your applications).

However, if multiple payments were made due to our error, we will refund you for the excess payments.

To pay the work pass administrative fees using GIRO:

1. Print the GIRO form.
2. Complete Part 1 of the form.
3. Post the original completed form to:
   
   E-Payment & Admin Fee Management
   Ministry of Manpower
   Work Pass Division
   18 Havelock Road
   Singapore 059764

You will receive the outcome by post. It may take 4 weeks or more, depending on your bank.

Before the GIRO arrangement is up, you must pay the fees using other methods. Once the arrangement is up, deductions will start on the 17th of the following month (or the next working day if the 17th is a weekend or public holiday). Please ensure you have enough funds for the deduction.

The administrator can:

• Grant access to the company’s employees as EP Online users.
• Terminate users’ access if they leave the company or no longer need access.

If your EP Online administrator or user has left the company, or no longer needs access, your EP Online administrator must remove their access immediately.

Otherwise, we may suspend your company’s EP Online account.

To remove or appoint another administrator or user, your EP Online administrator must:

1. Log in to myMOM Portal.
2. Scroll down the ‘Work Passes’ page to the ‘Go to Quick Menu’ section.
3. At the menu page, use the drop-down list and select ‘Manage user access/Update contact details'.

Your request will be processed within 2 weeks.

If you only have 1 EP Online administrator and the person has already left the company, you must submit a request to change administrator immediately.

Please ensure the following, otherwise you may be asked to re-submit the documents: 

• Scanned copies of the documents are clear and correct.
• Every document is in PDF format and does not exceed 2MB.
• Non-English documents must be uploaded together with an English translation as 1 file. The translation can be done by a translation service provider. 

You can refer to the list of supporting documents you need to upload when you apply:

• Dependant's Pass
• Long Term Visit Pass
• Letter of Consent (only needed for certain professions)
• Training Employment Pass

The peak periods for EP Online transactions are:

• Daily from 10am to 12pm, and 2pm to 4pm.
• Mondays and days just before or after a public holiday.

You may experience slower speeds during these periods. Avoid them if you can.