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Service is undergoing maintenance

Availability
24 hours

Please access WP Online using a desktop or laptop, instead of a mobile phone or tablet. Mobile browsers are not supported.

Log in once every 3 months

You are encouraged to log in at least once every 3 months to ensure there are no irregular transactions. Accounts without activity for 12 months will be terminated.

You must register for a WP Online account before you can log in.

No need to endorse forms using a company stamp

You don’t need to endorse forms using your company stamp. If the form still has the company stamp section, please ignore it.

Upgrading of eService

We are upgrading this eService in phases:

Transactions Availability
Apply, Enquire and Cancel
  • Every day, except 3am to 4am
Renew and Issue
  • Every day, except 3am to 4am
Remaining services
  • Monday to Saturday: 8am to 10pm
  • Except public holidays

What are the changes to the Terms and Conditions of our work pass eServices from 1 April 2022?Show

To help users better understand their obligations when using our work pass eServices, we have made the following changes:

  • We have simplified the Terms and Conditions and grouped the related clauses together.
  • As organisations and pass holders use the eServices for different purposes, we have defined their respective roles and responsibilities more clearly.
  • Standardised the use of terms (e.g. ‘EP Online’, ‘WP Online’ and ‘myMOM Portal’ are now defined as ‘eServices’).

For more information, please refer to the updated T&Cs. The current T&Cs will apply before 1 April 2022.

Sign up for an account - business employersShow

You can sign up for a WP Online account if you are:

  • A business owner. You must be a Singapore citizen, Singapore permanent resident or an EntrePass holder.
  • An employee of a registered business. You must be a Singapore citizen or Singapore permanent resident.
  • A foreign employee of a registered business. You must hold an Employment Pass, Personalised Employment Pass (PEP), or S Pass.

To sign up for an account, you’ll need:

How to sign up

To sign up for an account:

  1. Log in to Work Pass Account Registration (WPAR) using your Corppass.
  2. Follow the instructions on the screen.
  3. Your application will be processed within 2 weeks. It may take longer if more documents are needed.
  4. Log in to check your application status.

Your WP Online administrator's duties

During registration, you must appoint a WP Online administrator. This person should preferably be the business owner, a director or a senior employee.

The administrator can appoint another administrator. You can appoint up to 2 administrators.

You should appoint a second administrator. This will minimise any disruption to your business in case one of the administrators is not around or leaves the company.

The administrator can create up to 4 user accounts.

Your Corppass administrator's duties

Your Corppass administrator must also assign access to the WP Online administrators and users for them to log in to WP Online.

Sign up for an account - employment agenciesShow

You can apply for a WP Online account as an employment agency to transact for your clients.

How to sign up

To sign up for an account:

  1. Read and understand the EP Online / WP Online terms and conditions.
  2. Sign up for WP Online account, and provide your key appointment holder’s NRIC.
  3. To pay by GIRO, complete the GIRO application form and post it to:

    E-Payment & Admin Fee Management
    Work Pass Division
    Ministry of Manpower
    18 Havelock Road
    Singapore 059764.

  4. After 2 weeks, you can log in to your account.

Your WP Online administrator's duties

During registration, you must appoint a WP Online administrator. This person must be a registered KAH or EA personnel.

The administrator can appoint another administrator. You can appoint up to 2 administrators.

You should appoint a second administrator. This will minimise any disruption to your business in case one of the administrators is not around or leaves the company.

The administrator can create up to 4 user accounts.

Your Corppass administrator’s duties

Your Corppass administrator must also assign access to the WP Online administrators and users for them to log in to WP Online.

Allow existing WP Online users to login with SingpassShow

Your Corppass admin user or sub-admin user must:

  1. Visit the Corppass portal and click the 'Log in with Singpass' button.
  2. Go to the e-Service Access tab.
  3. Choose Work Permit Online (WPOL) as one of your company’s eServices.
  4. Assign Work Permit Online (WPOL) eService to the WP Online administrators and users.

If you have any queries on Corppass, visit the Corppass portal or check with your Corppass admin

I wish to authorise an outsourced HR service provider to be appointed as an administrator or user to perform online work pass transactions for my organisation. What do I need to do?Show

To prevent unauthorised transactions, follow these steps:

  1. Submit the Letter of Authorisation (LOA) to authorise the service provider's staff.

    The LOA must be submitted by an authorised representative of the organisation, such as the organisation's appointed officer listed in ACRA.

  2. Complete the request to appoint the service provider's staff as the administrator or user based on the relevant scenarios in the table below. If the LOA is valid, the processing time is within 2 weeks.
  3. If organisation has How to submit the request
    No active online work pass account To appoint an administrator
    The organisation’s authorised Corppass user can do so during registration for a new account in Work Pass Account Registration (WPAR).
    An active online work pass account but no active administrator To appoint an administrator
    The organisation's authorised Corppass user can submit a request
    An active online work pass account and an existing active administrator To appoint an administrator or user
    The existing administrator can submit the request to appoint the staff using the following relevant eServices:

Check if you can access WP OnlineShow

Before checking, you must ensure that:

  • You are an active Corppass admin or user.
  • You’ve been authorised in Corppass to access WP Online.

To check:

  1. Log in to your Corppass account.
  2. Go to assigned eServices tab. You should see Work Permit Online (WPOL) listed as one of your assigned eServices.

If Work Permit Online (WPOL) is not listed as one of your assigned eServices, please ask your Corppass admin user or sub-admin user to assign the eService to you.

What are the browser requirements?Show

You can use the following web browsers:

  • Firefox version 24 or higher
  • Chrome version 30 or higher
  • Safari version 7 or higher

For details on technical requirements, read the recommended PC configuration and technical guidelines.

What transactions I can do in WP Online?Show

You can use WP Online to perform the following transactions for workers employed by businesses:

  • Apply for a Work Permit 
  • Issue a Work Permit 
  • Renew a Work Permit 
  • Cancel a Work Permit 
  • Reinstate a Work Permit 
  • Apply to replace a Work Permit card

Note:

  • To perform Work Permit transactions for helpers, please use our FDW eService instead. 
  • Resident and common contractors in the ship-building or ship-repairing industry cannot apply for or get a Work Permit issued. They must approach their shipyard for these transactions.

What payment methods can I use?Show

You can pay with:

  • VISA
  • MasterCard
  • Internet Direct Debit
  • GIRO

I am not sure if my payment was successful. What should I do?Show

To check check if your payment was successful:

  1. Log in to WP Online.
  2. Use the “Enquire” function and choose “Payment Status”.
  3. Choose the transaction type.

The payment status shown should be “Paid”.

If payment status is “Failed”, you will need to re-submit the transaction and make payment again.

Can I request for a refund of the admin fee?Show

MOM does not refund admin fees.

Admin fees are used to recover the cost of providing services to you, e.g. processing work pass applications.

However, if multiple payments were made due to MOM's error, we will give a refund for the extra payments.

How do I pay admin fees through GIROShow

To pay the work pass administrative fees using GIRO:

  1. Print the GIRO form.
  2. Complete Part 1 of the form.
  3. Post the original completed form to:

    E-Payment & Admin Fee Management
    Ministry of Manpower
    Work Pass Division
    18 Havelock Road
    Singapore 059764

You will receive the outcome by post in. It may take 4 weeks or more, depending on your bank. While GIRO payment is being set up, you need to pay your fees using available methods.

Once GIRO payment is set up, deductions will take place on the 17th of the following month (or the next working day if the 17th falls on a weekend or public holiday). Make sure you have enough funds for the GIRO deduction.

What is the difference between an administrator and a user?Show

The administrator can:

  • Grant access to the company’s employees as WP Online users.
  • Terminate users’ access if they leave the company or no longer need access.

You should appoint a second administrator. This will minimise any disruption to your business in case one of the administrators is not around or leaves the company.

How do I change administrators or users?Show

If your WP Online administrator or user has left the company, or no longer needs access, your WP Online administrator must remove their access immediately.

Otherwise, we may suspend your company’s WP Online account.

To remove or appoint another administrator or user, your WP Online administrator must:

  1. Log in to WP Online.
  2. Use the Manage User Account function to submit the request.

Your request will be processed within 2 weeks.

If you only have 1 WP Online administrator and the person has already left the company, you must submit a request to change administrator immediately.