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Service is online

Availability
24 hours

You must register for a WP Online account before you can log in.

Log in once every 3 months

You should log in at least once every 3 months to ensure there are no irregular transactions. Otherwise, your account will be terminated.

No need to endorse forms using a company stamp

You don’t need to endorse forms using your company stamp. If the form still has the company stamp section, please ignore it.

Upgrading of eService

We are upgrading this eService in phases:

Transactions Availability
Apply, Enquire and Cancel
  • Every day, except 3am to 4am
Renew and Issue
  • Every day, except 3am to 4am
Remaining services
  • Monday to Saturday: 8am to 10pm
  • Except public holidays

Sign up for an account - business employersShow

You can sign up for a WP Online account if you are:

  • A business owner. You must be a Singapore citizen, Singapore permanent resident or an EntrePass holder.
  • An employee of a registered business. You must be a Singapore citizen or Singapore permanent resident.
  • A foreign employee of a registered business. You must hold an Employment Pass, Personalised Employment Pass (PEP), or S Pass.

To sign up for an account, you’ll need:

How to sign up

To sign up for an account:

  1. Log in to Work Pass Account Registration (WPAR) using your SingPass.
  2. Follow the instructions on the screen.
  3. After 5 working days, you can check your application status.

Your WP Online administrator's duties

During registration, you must appoint a WP Online administrator. This person should preferably be the business owner, a director, or a senior employee.

The administrator can appoint another administrator. You can appoint up to 2 administrators.

You should appoint a second administrator. This will minimise any disruption to your business in case one of the administrators is not around or leaves the company.

The administrator can create up to 4 user accounts.

Your CorpPass administrator's duties

Your CorpPass administrator must also assign access to the WP Online administrators and users for them to log in to WP Online.

Sign up for an account - employment agenciesShow

You can apply for a WP Online account as an employment agency to transact for your clients.

How to sign up

To sign up for an account:

  1. Read and understand the EP Online / WP Online terms and conditions.
  2. Sign up for WP Online account, and provide your key appointment holder’s NRIC.
  3. To pay by GIRO, complete the GIRO application form and post it to:

    E-Payment & Admin Fee Management
    Work Pass Division
    Ministry of Manpower
    18 Havelock Road
    Singapore 059764.

  4. After 7 working days, you can log in to your account.

Your WP Online administrator’s duties

During registration, you must appoint a WP Online administrator. This person must be a registered KAH or EA personnel.

The administrator can appoint another administrator. You can appoint up to 2 administrators.

You should appoint a second administrator. This will minimise any disruption to your business in case one of the administrators is not around or leaves the company.

The administrator can create up to 4 user accounts.

Your CorpPass administrator’s duties

Your CorpPass administrator must also assign access to the WP Online administrators and users for them to log in to WP Online.

Allow existing WP Online users to login with CorpPassShow

Your CorpPass admin user or sub-admin user must:

  1. Log in to CorpPass account.
  2. Go to the e-Service Access tab.
  3. Choose Work Permit Online (WPOL) as one of your company’s eServices.
  4. Assign Work Permit Online (WPOL) eService to the WP Online administrators and users.

I already have a CorpPass account. Why can't I log in to WP Online?Show

To log in, these steps must be completed:

  1. Your company must first register for a WP Online account.
  2. Your WP Online administrator needs to grant you access.
  3. Your CorpPass administrator must assign you with WP Online access.

Not all CorpPass users will be granted access to WP Online. We perform additional checks on the WP Online administrators and users to ensure that only eligible persons can perform work pass transactions.

Check if you can access WP Online using CorpPassShow

Before checking, you must ensure that you’ve been appointed as an administrator or user of the WP Online account.

To check:

  1. Log in to your CorpPass account.
  2. Go to assigned eServices tab. You should see Work Permit Online (WPOL) listed as one of your assigned eServices.

If Work Permit Online (WPOL) is not listed as one of your assigned e-Services, please ask your CorpPass admin user or sub-admin user to assign the eService to you.

What are the browser requirements?Show

You can use the following web browsers:

  • Internet Explorer 11 (recommended)
  • Firefox version 24 or higher
  • Chrome version 30 or higher
  • Safari version 7 or higher

For details on technical requirements, read the recommended PC configuration and technical guidelines.

What transactions I can do in WP Online?Show

You can perform the following transactions using WP Online:

  • Apply for a Work Permit (except FDW work permit)
  • Issue a Work Permit (except FDW work permit)
  • Renew a Work Permit (except FDW work permit)
  • Cancel a Work Permit (except FDW work permit)
  • Reinstate a Work Permit (except FDW work permit)
  • Apply to replace a Work Permit card

Note:

  • Employment agencies who wish to apply or ask for an FDW Work Permit to be issued, renew, cancel, extend or reinstate an FDW work permit should perform Work Permit transactions for domestic helpers instead of WPOL.
  • Resident and common contractors in the ship-building or ship-repairing industry cannot apply for or get a Work Permit issued. They must approach their shipyard for these transactions.

What payment methods can I use?Show

You can pay with:

  • VISA
  • MasterCard
  • Internet Direct Debit
  • GIRO

I am not sure if my payment was successful. What should I do?Show

To check check if your payment was successful:

  1. Log in to WP Online.
  2. Use the “Enquire” function and choose “Payment Status”.
  3. Choose the transaction type.

The payment status shown should be “Paid”.

If payment status is “Failed”, you will need to re-submit the transaction and make payment again.

Can I request for a refund of the admin fee?Show

MOM does not refund admin fees.

Admin fees are used to recover the cost of providing services to you, e.g. processing work pass applications.

However, if multiple payments were made due to MOM's error, we will give a refund for the extra payments.

How do I pay admin fees through GIROShow

To pay the work pass administrative fees using GIRO:

  1. Print the GIRO form.
  2. Complete Part 1 of the form.
  3. Post the original completed form to:

    E-Payment & Admin Fee Management
    Ministry of Manpower
    Work Pass Division
    18 Havelock Road
    Singapore 059764

You will receive the outcome by post in. It may take 4 weeks or more, depending on your bank. While GIRO payment is being set up, you need to pay your fees using available methods.

Once GIRO payment is set up, deductions will take place on the 17th of the following month (or the next working day if the 17th falls on a weekend or public holiday). Make sure you have enough funds for the GIRO deduction.

What is the difference between an administrator and a user?Show

The administrator can:

  • Grant access to the company’s employees as WP Online users.
  • Terminate users’ access if they leave the company or no longer need access.

You should appoint a second administrator. This will minimise any disruption to your business in case one of the administrators is not around or leaves the company.

How do I change administrators or users?Show

If your WP Online administrator or user has left the company, or no longer needs access, your WP Online administrator must remove their access immediately.

Otherwise, we may suspend your company’s WP Online account.

To remove or appoint another administrator or user, your WP Online administrator must:

  1. Log in to WP Online.
  2. Use the Manage User Account function to submit the request.

Your request will be processed within 3 working days.

If you only have 1 WP Online administrator and the person has already left the company, you must submit a request to change administrator immediately.

How do I close my WP Online account?Show