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24 hours

To prevent unnecessary delays, check that you are using the right forms or eServices:

For Use
Request types no longer listed in iSubmit Online forms or eServices
Checking the status of your application EP Online, WP Online or FDW eService
Appeals or enquiries on entry applications to bring pass holders into Singapore Feedback form

Feedback on pass holders 

Feedback form

Request for time to do the following:

  • Send pass holders home (e.g. waiting for an embassy-facilitated flight).
  • Get the pass issued or renewed (e.g. pass holder is waiting for new passport or serving Stay-Home Notice and cannot do the medical examination).

Request form to ask for time to complete the procedures

Checking the status of your request submitted using an online form Please wait for the outcome which will be emailed to you.

What can I submit using online forms or eServices?Show

Some requests are no longer accepted through iSubmit and have been converted to online forms or eServices.

If your request is on  Use
Work pass application matters (excluding Work Permit)

Use EP Online to appeal for a rejected Employment Pass or S Pass or a related Dependant’s Pass or Long-Term Visit Pass application.

  • Request to amend application details after the pass is approved (e.g. educational qualification) for:
  • Work Permit application matters for foreign domestic workers (FDWs) and confinement nannies
     
    Work Permit application matters for business sectors (including religious organisations and foreign missions)
    Update of EntrePass details after company incorporation   
    Update of personal particulars / information for Work Permit holders or FDW employers 

    The relevant eService to update the following details for Work Permit holders:

    • Name
    • Date of birth
    • Marital status
    • Salary
    • Passport number or expiry date

    For FDWs, use our FDW eService. You can also use the eService to update the FDW employer’s particulars.

    For workers employed by businesses, use WP Online.

    To update other details for Work Permit holders, please use the link below and upload the relevant supporting documents (e.g. worker’s passport personal particulars page): 

    Update of personal particulars / information for all passes (except Work Permit)

    For passport number and expiry date, you can update the details instantly using EP Online. Click 'Change Particulars'.

    Use this form for the below particulars:

    Update pass holder personal particulars

    • Name
    • Nationality/Citizenship
    • Date of Birth
    • Marital Status
    • Gender
    • Country/Region of Birth
    • Country/Region of Origin
    • Race
    • Religion
    • Malaysian ID details 
    Update company's information in EP Online  
    EP Online and WP Online account matters  
    Issuance and renewal matters
    Cancellation matters
    Levy matters

    What can I submit using iSubmitShow

    The table below lists what you can submit through iSubmit. It also indicates the corresponding request type, which you must choose from a drop-down list. 

    # Request type Pass type What you can submit
    5 Work Permit application matters for MDW and 6-monthly medical examination (6ME) for MDWs Work Permit for MDWs
    • MDW’s 6ME results (Note: This is only for 6ME letters dated 28 August 2021 or earlier. Refer to the date on the top left corner of letter. For letters dated 29 August 2021 or later, please get clinics to submit the results using our online form.)  
    • IRAS Notice of Assessment for review
    • Supporting documents to request for change of sponsor without applying for a new Work Permit or changing employer
    6

    Work Permit application matters for business sectors (including religious organisations & foreign missions), and 6ME for foreign workers

    Note: Inter-sector transfer of workers is not allowed. You also cannot apply for a Work Permit for an existing S Pass holder from another company. Find out more about the temporary scheme for the transfer of workers.

    Work Permit for foreign workers
    • Female worker’s 6ME results
    • Appeal for rejected Work Permit application, revocation or transfer
    • Application for change of business entity

    How to submit a document?Show

    Ensure that you are authorised to submit the required information and documents.

    To submit documents using iSubmit:

    1. Go to iSubmit.
    2. Fill in your particulars, e.g. salutation, name, email address, identification number, contact number, etc.
    3. Choose the Request Type from the drop-down list.
    4. Attach electronic or scanned copies of the documents you wish to submit.
      • The total size of the attachments must be under 5MB.
      • Scanned documents must be in PDF or JPG format.
    5. Fill in a Subject for your request, e.g. “Appeal for rejected Employment Pass application”.
    6. Fill in the message for your request.
    7. Check the Declaration checkbox if you have the proper authorisation.
    8. Click Submit to submit your request.

    If you have submitted your request successfully, you will be directed to a webpage displaying your case Request ID number. You will also receive an email acknowledgement. Quote your Request ID number if you need to contact MOM.

    If the Submit button is disabled, you need to wait until your file finishes uploading before you can click it. Your file has been uploaded when you see the filename next to the Attachment field.

    What are the requirements for uploading documents?Show

    Ensure that your scanned copies are clear and correct. If not, you may be asked to re-submit them.

    The total size of the attachments should not exceed 5 MB.

    If you are submitting scanned documents, they must be in PDF or JPG format.

    What if I have many pages or my document's file size is more than 5MB?Show

    If you have many pages of documents or your documents are over 5 MB in size, you need to submit them by post to:

    Work Pass Division
    Ministry of Manpower
    18 Havelock Road
    Singapore 059764

    On the envelope, indicate the request type and types of documents.

    How do I check whether my documents have been submitted?Show

    Once you have submitted your documents using iSubmit, you will receive an acknowledgement email stating the processing time.

    What are the browser requirements?Show

    You can use the following web browsers:

    • Internet Explorer 11 and above
    • Google Chrome version 30 and above
    • Mozilla Firefox version 27 and above
    • Safari version 7 and above