Progressive Wage Model for the food services sector

Responsibilities:

• Prepare or serve simple food / drink items from counters or steam tables in food stalls
• Take customer orders and communicate orders to the kitchen
• Collect payment from customers and perform cashiering duties

Examples of jobs covered:

• Food court stall assistant
• Coffeeshop stall assistant

Responsibilities:

• Prepare or serve simple food / drink items from counters or steam tables in food shops
• Take customer orders and communicate orders to the kitchen
• Collect payment from customers and perform cashiering duties
• Handle commercial or industrial-grade equipment, e.g. coffee machines, deep fryer, griddles
• Manage online orders, e.g. via digital platforms

Examples of jobs covered:

• Fast-food service crew
• Bubble tea shop service crew
• Salad counter server
• Roast grill counter attendant

Responsibilities:

• Handle basic food preparation
• Prepare ingredients for cooking according to the establishment’s standard recipes and operating procedures
• Portion, assemble or package menu dishes and other food items
• Process new inventory items and inventory checking
• Clean food preparation areas, kitchen stations, equipment, tables, cutlery and crockery
• Prepare food items for ready consumption
• Provide counter service, where needed
• Collect payment from customers and perform other cashiering duties
• Package food / drinks for takeaways

Examples of jobs covered:

• Kitchen assistant
• Kitchen crew
• Bakery assistant

Responsibilities:

• Supports the preparation of menu dishes
• Assemble ingredients or kitchen equipment prior to preparation of menu dishes, according to the establishment or senior cook’s requirements
• Apply culinary techniques to prepare food according to the establishment’s standard recipes and operating procedures
• Supervise kitchen assistants
• Maintain cleanliness of kitchen stations and upkeep of cooking equipment
• Prepare batches of food that are cooked to order, or kept warm until ordered and sold

Examples of jobs covered:

• Commis chef
• Line cook
• Pastry chef
• Baker

Responsibilities:

• Direct and manage the preparation of menu dishes at one or more kitchen stations
• Apply culinary techniques to prepare food according to the establishment’s standard recipes and operating procedures
• Support the sous chef and head chef in the development of new menu dishes
• May oversee one or more kitchen assistants, cooks or other kitchen staff

Examples of jobs covered:

• Chef de Partie
• Station chef

Responsibilities:

• Handle basic food preparation
• Prepare ingredients for cooking according to the establishment’s standard recipes and operating procedures
• Portion, assemble or package menu dishes and other food items
• Process new inventory items and inventory checking
• Clean food preparation areas, kitchen stations, equipment, tables, cutlery and crockery
• Assist in cooking and plating of menu dishes according to the kitchen manual, where applicable

Examples of jobs covered:

• Kitchen assistant
• Kitchen crew
• Bakery assistant

Responsibilities:

• Supports the preparation of menu dishes
• Assemble ingredients or kitchen equipment prior to preparation of menu dishes, according to the establishment or senior cook’s requirements
• Apply culinary techniques to prepare food according to the establishment’s standard recipes and operating procedures
• Supervise kitchen assistants
• Maintain cleanliness of kitchen stations and upkeep of cooking equipment
• Follow the senior cook’s instructions for the preparation of menu items and meeting of other operational needs
• Support compliance with food safety and sanitation requirements, in areas such as product rotation, temperature maintenance, storage procedures, and food handling techniques

Examples of jobs covered:

• Commis chef
• Line cook
• Pastry chef
• Baker

Responsibilities:

• Direct and manage the preparation of menu dishes at one or more kitchen stations
• Apply culinary techniques to prepare food according to the establishment’s standard recipes and operating procedures, where applicable
• Support the sous chef and head chef in the development of new menu dishes
• May oversee one or more kitchen assistants, cooks, or other kitchen staff

Examples of jobs covered:

• Chef de Partie
• Station chef

Responsibilities:

• Attend directly to customers’ needs and supports customer-facing operations
• Prepare tables for service, greet walk-in customers, and escort them to their tables
• Respond to customer enquiries and take reservations over telephone
• Take customer orders and communicate orders to the kitchen – may be done manually
• Serve food/drinks from kitchen to customers
• Collect payment from customers and perform other cashiering duties

Examples of jobs covered:

• Waiter
• Banquet server

Responsibilities:

• Support the manager by overseeing customer-facing operations
• Coordinate, manage or train waiters and other customer-facing employees
• Supervise customer interactions and intervene where necessary
• Ensure compliance with regulations, as well as establishment’s own service protocols and standards
• Schedule working shifts of waiters and other customer-facing employees based on operational needs
• Manage payroll and manpower budget for waiters and other customer-facing employees

Examples of jobs covered:

• Waiter supervisor

Responsibilities:

• Bear overall responsibility for the profitability of the establishment
• Oversee all of the establishment’s operations, i.e. both customer-facing and back of house activities, e.g. kitchen, inventory management

Examples of jobs covered:

• Restaurant manager
• Outlet manager