Occupational Progressive Wages for administrators and drivers

Responsibilities:

• Supervise staff performing administrative or clerical roles such as general administration, customer service, records management, and data analysis
• Managing personnel, resolving work problems and coordinating work between units within an organisation

Examples of jobs covered:

• Office supervisor

Responsibilities include performing administrative tasks such as:

• Accounting, bookkeeping and money handling
• Customer facing tasks such as answering and directing phone calls, providing client information and services
• Management of records such as maintaining and updating filing and inventory
• Secretarial tasks such as arranging appointments, organising meetings
• Preparing production schedules

Examples of jobs covered:

• General office clerk, customer service clerk, stock clerk, transport clerk, statistical clerk, legal clerk, accounting and bookkeeping clerk, production clerk, computer operations clerk, postal service counter clerk, finance and insurance clerk, travel agency clerk, proofreading clerk
• Office cashier, bank cashier
• Receptionist
• Telephone operator
• Secretary
• Verbatim reporter
• Typist and word processing operator
• Concierge

Responsibilities include performing basic administrative tasks such as:

• Running of errands
• Data entry
• Receiving and registering documents
• Sorting and storing of files

Examples of jobs covered:

• Office attendant
• Data entry clerk, library clerk

Responsibilities of an Administrative Supervisor or equivalent role include:

• Supervise staff performing administrative or clerical roles such as general administration, customer service, records management, and data analysis
• Maintain good housekeeping at the workplace such as administering Workplace Safety and Health (WSH) standards
• Perform on-the-job coaching
• Managing personnel, resolving work problems, and coordinating work between units within an organisation
• Manage customer feedback and ensure close follow-up on resolutions
• Use of complex digital tools to optimise workflows, provide feedback on digital or technology-enabled systems, manage complex chatbot systems or solutions to resolve customer's request

Responsibilities of an Administrative Executive or equivalent role include the administrative tasks of an Admin Assistant as well as other more complex duties that involve a higher level of responsibility, autonomy or specialised knowledge such as:

• Process business transactions and reports using digital tools or systems
• Process invoices, payments, claims, monies, settlements
• Maintain accurate records and statements to support business activities such as financial records, sales transactions
• Handle and manage customer feedback, requests and enquiries and ensure proper follow up
• Secretarial tasks such as arranging appointments, organising meetings, maintain confidential documents or records
• Preparing production schedules and coordinate deployment of resources
• Analysing and providing insights from data or records
• Coordinate procurement and liaise with vendors or suppliers
• Use digital tools to optimise workflows of repetitive tasks

Responsibilities of an Administrative Assistant or equivalent role include performing administrative tasks such as:

• Enter information accurately into data collection or inventory management systems
• Report operational abnormalities to the appropriate persons
• Respond to incidents and emergencies as directed
• Receive and register documents
• Sort, file and store documents
• Run errands as directed

Responsibilities:

• Operating vehicles requiring Class 4 driving licence and above such as lorries, trailer trucks, and buses, and other specialised driver roles like chauffeurs

Examples of jobs covered:

• Trailer truck drivers
• Bus drivers
• Lorry drivers
• Chauffeurs
• Concrete mix truck drivers

Responsibilities:

• Operating vehicles requiring Class 3 driving licence or below such as motorcycles, cars, vans, and trams

Examples of jobs covered:

• Motorcycle delivery drivers
• Van drivers
• Tram drivers