WP Online for Business and Employment Agency Users: Introduction

Login to WP Online, if your organisation already has an active WP Online account with us.

WP Online is available from 8am to 10pm on Mondays to Saturdays, excluding public holidays.

Please note that transactions performed after 8pm on Mondays to Fridays or 2pm on Saturdays will be considered as being transacted on the next working day.

WP Online is a one-stop portal for Company and Employment Agency Users to perform the following Work Permit (WP) transactions:

• WP Application*
• WP Issuance*
• WP Renewal
• WP Cancellation

*These services are not applicable to Resident and Common Contractors in the Ship-Building/Ship-Repairing industry. Resident and Common Contractors must approach their Shipyard for these transactions.

Important Notes:

• Companies and Employment Agencies have to obtain a Singapore Personal Access (SINGPASS) and register for a WP Online account in order to access the WP Online;
• The number of Work Permit (WP) or S Pass holders employers may recruit depend largely on the industry they are classified under. Business employers who have never applied for WPs or S Passes before are required to submit an application for Industrial Classification, prior to submitting the WP/S Pass applications. Due to the shorter processing time, we encourage you to submit the application for Industrial Classification electronically.

The number of Work Permit (WP) and S Pass holders employers may recruit depend largely on the industry they are classified under. Business employers who have never applied for WPs or S Passes before are required to submit an application for Industrial Classification*, prior to submitting the WP/S Pass applications. Due to the shorter processing time, we encourage you to submit the application for Industrial Classification electronically.

Mode of Application	Processing Time	Application Outcome
Online Note: This online service is available from 8am to 10pm on Mondays to Saturdays, excluding public holidays. (SingPassis required)	2 working days	Can be printed online
Manual	7 working days	Will be mailed to you

* If the company/firm has registered with Accounting and Corporate Regulatory Authority for less than six months and does not have a Central Provident Fund (CPF) account, please approach CPF Board to open an account. The new start up should contribute CPF for the local employees for at least one month before it makes an application for Industrial Classification.

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The SingPass is a common password belonging to an individual to transact with the Government online. It is also a common authentication tool for many Government e-Services. You are strongly advised not to disclose your personal SingPass to anyone.

Please note that if you are not the SingPass owner, you are not allowed to log in WP Online and perform Work Permit transactions on the employer's behalf.

More information on SingPass

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Type of Users	For Employment Agency and Shipyard	For Company, Resident & Common Contractors in Ship-Building/Ship-Repairing Industry
Important Information	1. An employee must be appointed as the WP Online account Administrative User upon registering for a WP Online account. 2. The Administrative User may proceed to access to WP Online using his/her own SingPass 7 working days form the date the completed original documents mentioned under ‘Registration' are received by Work Pass Division (WPD). 3. After logging in, the Administrative User may appoint up to a maximum number of 4 additional employees to have access to the WP Online via the ‘Manage User Account' on the WP Online function sidebar.   4. The Declaration form for WP Online User Agreement must be signed by Manager and above for Pte Ltd/ Ltd/ LLP company/ organisation, sole-proprietor for sole proprietorship and licensee for employment agency. 5. Incomplete and/or non-original forms will not be accepted.	1. Authorisation must be obtained from the company concerned before registering for a WP Online account. 2. SingPass and CPF Submission Number (CSN) are required for the registration. 3. An employee must be appointed as the WP Online account Administrative User and Administrative User's particulars must be provided at the point of registration.   4. Online registration will not be allowed if the appointed Administrative User is already linked to another organisation as a WP Online user.       Please complete the ‘Application for Work Permit (WP) Online Services Access' form and fax to WPD at (65) 6317 1386 for registration.   5. Upon successful registration, the Administrative User may proceed to log in to WP Online using his/her own SingPass.   6. After logging in, Administrative User may appoint up to a maximum number of 4 additional employees to have access to the WP Online via ‘Manage User Account' on the WP Online function sidebar.
Registration	Mail the following completed original documents to the WPD, Ministry of Manpower (MOM), 18 Havelock Road, Singapore 059764:    1. Application for Work Permit (WP) Online     Services Access form, 2. Declaration form for WP Online User Agreement, 3. For Employment Agency, a copy of licensee's NRIC (front and back), and 4. GIRO application form.     Download the above forms .	Register online  for a WP Online account.
Activation of WP Online Account	7 working days from the date of receipt of original and completed documents by WPD.	Immediate
Payment Mode for Work Pass Administrative Fees	1. InterBank GIRO* 2. eNets Credit 3. eNets Debit                                        *Payment by InterBank GIRO will only be available if you have an active GIRO account for the purpose of Application Fee deduction with WPD. The processing time for the Application for InterBank GIRO is about 28 days from the submission date. Hence, prior to the approval from the bank for the InterBank GIRO account, payments for the Work Pass administrative fee are to be made via eNETS Credit or eNETS Debit.
Additional Notes	1.  For first-time employers, you will be required to apply for an Interbank GIRO account for monthly levy payment. Please complete the Application for Interbank GIRO (Foreign Worker Levy Payment) and submit to Central Provident Fund Board directly.   2.  Registration for WP Online is free of charge.   3. Refer to the 'Recommended PC Specification' and 'Technical Guidelines' under 'Technical Requirements'  for the hardware requirements, page setup configuration and downloading of barcode font. 4. Refer to the FAQs and WP Online User Guides under 'Help' on WP Online top menu for more details. 5. Additional help is available in the 'Step-by-Step Guides' on Work Permit application, issuance, renewal and cancellation under 'Services and Forms' via MOM's website.

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You must download barcode font onto your computer and ensure that the page set-up is configured according to MOM's specifications upon the first login. For more information on the technical set-up requirements for accessing WP Online, please refer to the following:

• Recommended PC Specification
• Technical Guidelines
  
  

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