Make sure the documents you submitted were complete and correct.
If you registered at MOM Service Centre Hall C, or at the Employment Pass Services Centre, check if you received an advisory requesting for additional documents.
If you submitted online (for card renewal), check if you received an SMS asking you to re-submit the documents.
Once all the documents are received and verified, we’ll send an SMS or an email to the authorised recipients.
Your employer or employment agent can also check the card delivery status for you, using WP Online or EP eService.