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What should I do if I did not get a slip for failed card delivery but only got an SMS?

Some buildings do not allow us to leave the failed delivery slip at the security counter or reception counter. In any case, we will send an SMS to inform you that there was a failed delivery.

Another SMS with the delivery time slot will be sent to the authorised recipient 1 working day before the second delivery date.

If this is the second failed delivery, you will need to collect the card at MOM 3 working days later:

You do not need to make an appointment for card collection.

You may also log in to WP Online or EP Online to check on the card delivery status.

Last Updated: 4 September 2018