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Service is online

24 hours

eService operating hours

Transactions Availability
Check card delivery status
  • Everyday, except 3am to 4am
Apply for replacement Work Permit card
  • Monday to Friday: 8am to 8pm
  • Saturday: 8am to 2pm
  • Except public holidays


What are the changes to the Terms and Conditions of our work pass eServices from 1 April 2022?Show

To help users better understand their obligations when using our work pass eServices, we have made the following changes:

  • We have simplified the Terms and Conditions and grouped the related clauses together.
  • As organisations and pass holders use the eServices for different purposes, we have defined their respective roles and responsibilities more clearly.
  • Standardised the use of terms (e.g. ‘EP Online’, ‘WP Online’ and ‘myMOM Portal’ are now defined as ‘eServices’).

For more information, please refer to the updated T&Cs. The current T&Cs will apply before 1 April 2022.

How do I get a Singpass?Show

You will need a Singpass to log in to WP Online. You can apply for or reset a Singpass.

Note: If you are not the owner of the Singpass, you are not allowed to log in to WP Online and perform Work Permit transactions on the employer's behalf.

What transactions can I do in WP Online?Show

You can use WP Online to:

  • Check card delivery status
  • Apply for replacement Work Permit card

What are the browser requirements?Show

You can use the following web browsers:

  • Firefox version 24 or higher
  • Chrome version 30 or higher
  • Safari version 7 or higher

For details on technical requirements, read the recommended PC configuration and technical guidelines.

What payment methods can I use?Show

You can pay using eNets Credit or eNets Debit.

Get helpShow

If you have any questions on WP Online, send them by using the online feedback.