Our services centres are open for customers with appointments. Please use our online services (e.g. eServices, web chat, website) or make an appointment if you’re unable to use our digital services. Find out what are the current work pass requirements.
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Service is online

Availability
24 hours

Upgrading of eService

We are upgrading this service in phases:

Transactions Availability
Enquire (e.g. Check card delivery, return or FDW’s employment history)
  • Everyday, except 3am to 4am
Apply for card replacement or special pass extension
  • Monday to Friday: 8am to 8pm
  • Saturday: 8am to 2pm
  • Except public holidays

Remaining services
  • Monday to Saturday: 8am to 10pm, except public holidays

How do I get a SingPass?Show

You will need a SingPass to log in to WP Online. You can apply for or reset a SingPass.

Note: If you are not the owner of the SingPass, you are not allowed to log in to WP Online and perform Work Permit transactions on the employer's behalf.

What transactions can I do in WP Online?Show

You can use WP Online to:

  • Apply for a replacement Work Permit card.
  • Check the card delivery or card return status.
  • Get a short extension of your helper’s Special Pass.
  • Extend the expiry date of an in-principle approval.
  • Check the helper’s employment history.

What are the browser requirements?Show

You can use the following web browsers:

  • Internet Explorer 11 (recommended)
  • Firefox version 24 or higher
  • Chrome version 30 or higher
  • Safari version 7 or higher

For details on technical requirements, read the recommended PC configuration and technical guidelines.

What payment methods can I use?Show

You can pay using eNets Credit or eNets Debit.

Get helpShow

If you have any questions on WP Online, send them by using the online feedback.