A strong community partnership is important for businesses to recover quickly from a terror attack. As your usual business vendors might not be able to provide their services to you during an attack, there should be backup plans in ensuring an alternate pool of vendors and to build on new and existing industries networks.
You could foster a good community partnership by developing your support networks, enhancing your communications capabilities and reaching out to your stakeholders regularly.
Develop your support networks
The Safety and Security Watch Group (SSWG) is an initiative by the Singapore Police Force (SPF) and the Singapore Civil Defence Force (SCDF) that uses geographical proximity to bring together neighbouring buildings.
The objective of the SSWG is to better equip the business community within a geographical cluster with strong measures to fight crime and terrorism threats.
As an SSWG member, you can get to network with neighbouring buildings and the Police to know about security best practices and pooling of resources. You can also arrange for the Police to conduct a free security survey for your building.
If you are a building manager or owner, you can contact your nearest Neighbourhood Police Centre or email firstname.lastname@example.org to register your building.
Find out more about the SSWG
Enhance your communications capabilities
Effective communication can help your organisation act swiftly and decisively during an emergency.
You can create an up-to-date employee and next-of-kin call directory, among others.
To help you get started on your organisation’s crisis communication structure, you can download the following templates.
||Collect details of your employees, such as next-of-kin, emergency skills (e.g. CPR, etc.), drug allergies, etc.
|Crisis response team
||Organise your company’s crisis response team according to functions, such as crisis communications, human resource, etc.
||Provide an overall view of your company’s crisis communication plan by listing out the call chart and personnel involved.
Reach out to your stakeholders
Your company’s reputation depends on how reliable your products or services are.
Hence, it is important to maintain a list of your company’s key stakeholders (e.g. customers, suppliers, etc) to prevent miscommunication and disruption during a terror attack.
For a start, you can prepare a list of potential business partners who can support your business operations if the current ones are affected by crisis.