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FAQs on onboarding arrangements

What to do when your workers arrive in Singapore and more info on their onboarding arrangements with effect from 1 April 2022.

How do I find out if my workers are from countries / regions under the General Travel or Restricted category?Show

There are currently no countries / regions under the Restricted category.

I cannot issue my worker's Work Permit as he did not attend the residential onboarding programme. What do I do?Show

You will need to submit the non-enrolment for onboarding form and include reasons why your worker did not go to the Onboard centre. We will inform you on the next step.

My worker has arrived in Singapore but I did not book an Onboard slot. What can I do?Show

You will need to submit the non-enrolment for onboarding form and include reasons why your worker did not go to the Onboard centre. We will inform you on the next step.

Is there a specific time for my worker to report at the Onboard centre?Show

You must send your workers directly to the Onboard centre upon their immigration clearance.