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FAQs on onboarding arrangements

What to do when your workers arrive in Singapore and more info on their onboarding arrangements with effect from 1 April 2022.

How do I find out if my workers are from countries / regions under the General Travel or Restricted category?Show

There are currently no countries / regions under the Restricted category.

I cannot issue my worker's Work Permit as he did not attend the residential onboarding programme. What do I do?Show

You will need to submit the non-enrolment for onboarding form and include reasons why your worker did not go to the Onboard centre. We will inform you on the next step.

My worker has arrived in Singapore but I did not book an Onboard slot. What can I do?Show

You will need to submit the non-enrolment for onboarding form and include reasons why your worker did not go to the Onboard centre. We will inform you on the next step.

Is there a specific time for my worker to report at the Onboard centre?Show

You must send your workers directly to the Onboard centre upon their immigration clearance.

How much Goods and Services Tax (GST) will I be charged for Onboard centre stays before and after 1 January 2023?Show

You will be charged 7% GST until 31 December 2023. To help businesses cushion the impact of GST increase, we will not increase GST charges for Onboard centre fees from 1 January to 31 December 2023.

Can I put up a request to MOM for Onboard centre fees to be paid in instalment or extension to the payment due date?Show

MOM does not accept instalment payments or extension to the due date. Employers should consider and cater for the overall costs of hiring migrant workers before bringing them into Singapore.

How do I know whether the invoice which I have received from MOM is legitimate?Show

The invoice you receive will include a list of pass holders who went through the Onboard centres. You may verify the worker’s name and FIN registered under your company against the invoice.

Why am I being charged different billing amounts of Onboard centre fees for my migrant workers?Show

Migrant workers may incur different fees, as they are charged according to the services they were provided with at the Onboard centre.

Can I pay the Onboard centre fees using my existing GIRO arrangement with MOM?Show

The Onboard centre fees collection is not linked to your existing GIRO arrangement with MOM. Find out how to pay for Onboard centre fees.