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FAQs on onboarding arrangements

What to do when your workers arrive in Singapore and more info on their onboarding arrangements with effect from 1 April 2022.

How do I find out if my workers are from countries under the General Travel or Restricted category?Show

Do vaccinated workers from General Travel countries need to serve SHN at the Onboard centre?Show

As announced by the Multi-Ministry Taskforce on 24 March 2022, all vaccinated travellers from General Travel countries will not be required to serve Stay-Home Notice (SHN) from 31 March 2022, 2359 hours.

Male non-Malaysian Work Permit holders from the Construction, Marine shipyard and Process (CMP) sectors holding an in-principle approval (IPA) will undergo a residential onboarding programme at the Onboard centre for up to 4 days.

What do I do when my workers arrive in Singapore?Show

Please arrange transport to pick up your workers upon their arrival, within an hour of them clearing immigration. For pick-ups by lorries or vans from Changi Airport Terminal 1 or 3, you can pick up your workers from the coach stands at the respective terminals, as your vehicles may not meet the height limit to enter the arrival pick-up points.

  • For non-Malaysian Work Permit holders from the CMP sectors holding an IPA, you will need to send them directly to the designated Onboard centre.
  • For S Pass holders and existing Work Permit holders in the CMP sectors you will need to send them to their intended place of residence.

When will I be able to pick up my workers from the Onboard centre?Show

For workers who will be reporting to the Onboard centre, they can move into their intended residence after completing their onboarding requirements. The Onboard centre's managing agents will send you an email on the arrangements to pick up your workers.

Please arrange for transportation and lodging for your workers after their stay at the Onboard centre. You must pick up your workers at the assigned timings, or you may be charged for overstaying.

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