Most customers use our digital services (e.g. eServices, web chat, website) to find out about the latest work pass requirements. If you’re unable to do so, you can make an appointment to visit our services centres.
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Satisfaction survey on MOM email services

MOM has a new format for satisfaction survey on our email services. All responses will be kept confidential and anonymous.

We have a new format for our satisfaction survey on our email services. To help us understand and improve on our email responses provided to you, we regularly survey customers who write to us.

Your feedback is valuable to us. We assure you that all responses will be kept confidential and anonymous.

Thank you for taking your time to give us your feedback.

Sample of email invitation to take part in survey

How will my feedback be used from the satisfaction survey on MOM Email Services?Show

How will my feedback be used from the satisfaction survey on MOM Email Services?

Your feedback will help us improve our policies, processes and services. All responses will be kept confidential and anonymous.

What should I do if I’m unable to access the customer survey on MOM services?Show

What should I do if I’m unable to access the customer survey on MOM services?

Please try the following:

  1. Clear your web browser’s cache.
  2. Reload the survey.

If you are still unable to access the survey, please capture a screenshot and write to MOM.

For other MOM related enquiries, you can write to MOM.