Our services centres are open for customers with appointments. Please use our online services (e.g. eServices, web chat, website) or make an appointment if you’re unable to use our digital services. Find out what are the current work pass requirements.
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Launch of enhanced appointment system at MOM Services Centre Hall A

13 December 2013

As part of our ongoing efforts to improve our services to you, the Ministry of Manpower (MOM) Services Centre will be enhancing our appointment system to make it easier for you to make an appointment to see us. Currently, you have to call the MOM Hotline to make an appointment, while those who visit the MOM Services Centre without an appointment may have to wait up to 2 hours before they meet our officers, given the large volume of visitors at the MOM Services Centre.

Starting from 16 December 2013, customers with appointments will not need to wait longer than 30 minutes to see our officers. You can access Appointment@MOM to make appointments for these issues:

  • Salary matters and employment related claims
  • Work Permit cancellation or resignation disputes with an employer or worker

We will continue to serve customers who visit us at MOM Services Centre without an appointment, but you may have to wait as priority is given to those with an appointment.

For more information about our services at MOM Services Centre, please check out the Contact Us page.