Our services centres are open for customers with appointments. Please use our online services (e.g. eServices, web chat, website) or make an appointment if you’re unable to use our digital services. Find out the latest update on work pass services.
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Can authorised recipients for a work pass card authorise someone else to receive the card?

No. Other than the pass holder, only the authorised recipients indicated during online issuance or renewal are allowed to receive the card. This is to prevent possible cases of fraud.

If this is the second failed delivery, you need to collect the card at MOM 3 working days later:

You do not need to make an appointment for card collection.