Most customers use our digital services (e.g. eServices, web chat, website) to find out about the latest work pass requirements. If you’re unable to do so, you can make an appointment to visit our services centres.
Skip to main content

My helper is helping the authorities with an investigation. How do I cancel her work permit as I don’t have SingPass?

If you are the employer and cannot access the FDW eService as you don’t have a valid SingPass, you can request to cancel the work permit of your helper. An authorised person can also submit the request on behalf of the employer.

You will need to upload a letter from the relevant government agency confirming your helper has been arrested, or is helping with an investigation. Otherwise, give us the investigation officer's contact details.

We will cancel the work permit within 3 working days of receiving the request.