Most customers use our digital services (e.g. eServices, web chat, website) to find out about the latest work pass requirements. If you’re unable to do so, you can make an appointment to visit our services centres.
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My helper has passed away. How do I cancel her work permit as I don’t have Singpass?

If you are the employer and cannot access the FDW eService as you don't have a valid Singpass, you can request to cancel the work permit of your helper who passed away in Singapore. An authorised person can also submit the request on behalf of the employer.

You will need to upload a copy of the following documents in your request:

  • Death certificate
  • Airway bill if the ashes or body has been sent back to the home country.
    OR
    Burial certificate if the body has been buried in Singapore.
    OR
    Cremation certificate if the body has been cremated in Singapore.

You should also ensure that all salaries have been paid and employment issues settled, before submitting the request.

We will cancel the work permit within 3 working days of receiving the request.