Most customers use our digital services (e.g. eServices, web chat, website) to find out about the latest work pass requirements. If you’re unable to do so, you can make an appointment to visit our services centres.
Skip to main content

What are the changes in processing WICA claims under WICA 2019?

For serious or fatal injuries, claims processing for lump-sum compensation for permanent incapacity or death will begin once the accidents are reported to MOM and insurer, where applicable. 

Those with less serious injuries can apply within 1 year from the accident if they wish to make a permanent incapacity claim.

Designated WIC insurers will process the claims insured under the WICA 2019 approved policies that started from 1 January 2021, while MOM will process all other claims. 

If there are any objections to the claim, MOM will step in to settle the dispute.