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Formation of Platform Workers Work Injury Compensation Implementation Network

1. The Ministry of Manpower has set up a Platform Workers Work Injury Compensation Network (PWIN) to develop key operational policies and implementation details for the Work Injury Compensation regime for Platform Workers. The PWIN comprises companies, insurers, and tripartite partners. The list of representatives in the PWIN can be found below.

2. The set-up of PWIN follows the Government’s acceptance of all 12 recommendations by the Advisory Committee on Platform Workers in November 2022, including ensuring adequate financial protection in case of work injury (refer to Annex).

3. Some key operational policy issues that the PWIN will look into include the process for reporting work injuries, claims processing in exceptional scenarios where Platform Workers are injured while “at work” for more than one platform company at the same time, and how to determine Platform Workers’ earnings to compute income loss compensation. Some implementation details include the operational processes required to support insurance claims processing and dispute resolution. 



  1. ComfortDelGro
  2. Gojek
  3. Grab Singapore
  4. RYDE
  5. TADA
  6. Amazon
  7. Deliveroo
  8. foodpanda
  9. GoGoX
  10. Lalamove
  11. Pickupp
  12. Teleport
  13. uParcel
  1. Berkshire Hathaway Specialty Insurance Company
  2. Chubb Insurance Singapore Limited
  3. Etiqa Insurance Private Limited
  4. Great Eastern General Insurance Limited
  5. Income Insurance Limited
  6. Singapore Life Limited
 Tripartite Partners
  1. Singapore National Employers Federation
  2. National Trades Union Congress (National Taxi Association, National Private Hire Vehicles Association and National Delivery Champions Association)



Summary of Recommendations by the Advisory Committee on Platform Workers


Coverage of Recommendations


  1. Platform Workers should not be classified as employees.
  2. Require Platform Companies that exert a significant level of management control over Platform Workers to provide them with certain basic protections.


    Ensuring Adequate Financial Protection for Platform Workers in case of Work Injury


  3. Require Platform Companies to provide the same scope and level of work injury compensation as employees’ entitlement under the Work Injury Compensation Act (WICA).
  4. Require Platform Company that the Platform Worker was working for at the point of injury to be responsible for compensation, based on the Platform Worker’s total earnings from the platform sector in which the injury was sustained.
  5. Determine sector-specific definitions of when a Platform Worker is considered “at work”.
  6. Retain the strengths of the current WICA regime, including the provision of work injury compensation insurance through the existing open and competitive insurance market.


    Improving Housing and Retirement Adequacy of Platform Workers


  7. Align CPF contribution rates of Platform Companies and Platform Workers with that of employers and employees respectively; required for Platform Workers who are aged below 30 in the first year of implementation.
  8. Allow older cohorts of Platform Workers who are aged 30 and above in the first year of implementation to opt in to the full CPF contribution regime.
  9. Require Platform Companies to collect Platform Workers’ CPF contributions to help workers make timely contributions.
  10. Phase in the increased CPF contributions over five years, unless major economic disruption warrants a longer timeline. To ease the impact, the Government may wish to consider providing support for Platform Workers and the form this should take.


    Enhancing Representation for Platform Workers


  11. Give Platform Workers the right to seek formal representation through a new representation framework designed for Platform Workers.
  12. Set up a Tripartite Workgroup on Representation for Platform Workers (TWG) to co-create the new representation framework.