Written Answer to PQ on Unsuccessful call-backs for appeals

NOTICE PAPER NO. 553 OF 2026 FOR THE SITTING ON 27 FEB 2026
QUESTION NO. 1112 FOR WRITTEN ANSWER

MP: Ms Valerie Lee

To ask the Minister for Manpower (a) how many manpower-related appeal cases received by the Ministry under all its schemes in the past two years involved call-backs that did not proceed because the appellant did not answer the phone; (b) what proportion of total appeals does this represent; and (c) whether the Ministry provides alternative follow-up channels before such cases are closed.

Answer:

Each year, the Ministry of Manpower (MOM) received close to 500,000 appeals. Of these, ~1% of the appeals involved call-backs that were not successful.
2 In cases that involve call-backs, MOM would attempt to follow-up on the appeal via other means, such as replying via email or sending a hardcopy letter to the appellant’s address.