Most customers use our digital services (e.g. eServices, web chat, website) to find out about the latest work pass requirements. If you’re unable to do so, you can make an appointment to visit our services centres.
Skip to main content

Launch of Employment Agency Customer Rating System

For employers of FDWs.

We have launched the Employment Agency (EA) Customer Ratings System for employers of foreign domestic workers (FDWs).

Starting from the second half of June 2016, employers who engaged the services of EAs from March 2016 have been receiving an SMS invitation to rate their EAs. The survey returns provide EAs with feedback to help improve their service levels, and also gives prospective employer clients another source of information to help them select an EA. 

The aggregated customer ratings are now available at Employment Agencies and Personnel Search

For more info about this new initiative, you can read our press release on 9 March 2016.