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Customer Survey on MOM and TADM Services - March 2016 to April 2020

MOM has appointed Blackbox Research Pte Ltd to conduct customer surveys on MOM and TADM’s processes and services. All responses will be kept confidential and anonymous.

To help MOM and TADM understand and improve on our processes and services provided to our customers, we have appointed Blackbox Research Pte Ltd, an independent market research company, to conduct customer surveys.

Your feedback is valuable to us. If you are selected to take part in this survey, please be assured that all responses will be kept confidential and anonymous, and will not be used to identify or single out any individual person. We will not ask respondents to provide personal identifiers (e.g. name, NRIC) and sensitive information (e.g. bank account passwords, SingPass details) in this survey. Thank you for taking your time to give us your feedback.

For questions relating to the survey, such as the purpose of the survey questions, technical issues faced to complete the online survey or other survey-related matters, please contact:

Ms Peggy Ooi
Blackbox Research Pte Ltd
Phone: 6958 7665
Email: customersurveys@blackbox.com.sg
Operating hours: Monday to Friday, 9am to 6pm

For other enquiries, you can: