In view of the COVID-19 situation, there’s no need to visit MOM Services Centre for advisory and transaction services. If you’ve made an appointment with us, we will contact you instead. Our eServices, web chat and hotline remain available. We encourage customers to visit our website for the latest updates, including changes to our work pass services during the Circuit Breaker period.
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What happens if a work pass card is not collected?

MOM will revoke the work pass or long term pass if the card remains uncollected after 1 month. If you have to collect the card from the MOM Services Centre after the second failed delivery, please do so promptly (i.e. after 3 working days), as it is an important identification card for the pass holder. You don’t need an appointment for collection.