Most customers use our digital services (e.g. eServices, web chat, website) to find out about the latest work pass requirements. If you’re unable to do so, you can make an appointment to visit our services centres.
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Can I choose my preferred card delivery date or time?

No. As we handle over 5,000 cards a day over many delivery areas, allowing a choice of preferred delivery date and time will reduce the efficiency of this service. It would mean a longer waiting time for you as popular delivery slots would be difficult to come by.

We are pleased to share that our cards are successfully delivered 96% of the time within the first delivery and 99% by the second.