Most customers use our digital services (e.g. eServices, web chat, website) to find out about the latest work pass requirements. If you’re unable to do so, you can make an appointment to visit our services centres.
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My computer hung or crashed during e-payment. What should I do?

Restart your computer or browser and visit the eServices portal.

Check your application status and payment status:

  • If your application status is "Submitted", you still need to make the e-payment.
  • If your payment status is "Paid", then no further action is required.

If you are unsure of the status, contact MOM at 6438 5122 or via email at