Our services centres are open for customers with appointments. Please use our online services (e.g. eServices, web chat, website) or make an appointment if you’re unable to use our digital services. Find out what are the current work pass requirements.
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What does it mean if I have uploaded documents and the status is "Follow Up"?

It means that the documents you have uploaded when getting a work pass issued or renewed are incorrect, unclear or incomplete.

You will need to resubmit the correct or clear copies of the documents by doing the following:

  • In WP Online, click Re-Submit > Re-Submit Document.
  • In EP Online, click Issue > Re-Submit Documents.