Most customers use our digital services (e.g. eServices, web chat, website) to find out about the latest work pass requirements. If you’re unable to do so, you can make an appointment to visit our services centres.
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What does it mean if I have uploaded documents and the status is "Follow Up"?

It means that the documents you have uploaded when getting a work pass issued or renewed are incorrect, unclear or incomplete.

You will need to resubmit the correct or clear copies of the documents by doing the following:

  • In WP Online, click Re-Submit > Re-Submit Document.
  • In EP Online, click Issue > Re-Submit Documents.