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What happens if my employment agency's (EA) licence is suspended?

When an EA’s licence is suspended, the EA must not:

  • Enter into new recruitment or job placement agreements.
  • Collect any deposit or fee from any new customers (employers or workers).
  • Make any work pass applications.

In addition, the suspended EA must:

  • Inform their existing customers about the suspension.
  • Refund any existing customer within 7 days for any deposit or fee received in full for services that have not been provided.
  • Make arrangements for existing customers to continue receiving their services from another EA and notify the customers accordingly.
  • Return the passports or other identification documents to their customers.

An EA that continues to perform prohibited activities while under suspension will be treated as if it is operating without a licence. Offenders can be fined up to $80,000 or jailed up to 2 years, or both. Their licence may also be revoked.