Our services centres are open for customers with appointments. Please use our online services (e.g. eServices, web chat, website) or make an appointment if you’re unable to use our digital services. Find out the latest update on work pass services.
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Changes to work pass services from 2 June 2020

As announced by the Multi-Ministry Taskforce on 19 May 2020 to resume activities in phases, these are the changes to our services from 2 June 2020.

Card registration

Pass holders can now make an appointment to visit our Employment Pass Services Centre or Hall C of MOM Services Centre from 2 June 2020.

Please do not make an appointment for the following groups of pass holders yet:

  • Those who need to do a medical examination for card registration and have not done so. Please only make an appointment after they have completed their medical examinations. Clinics will likely resume providing this service in Phase 2 (Safe Transition).
  • Those who are currently staying in dormitories gazetted as isolation areas. Please only make an appointment after they are allowed to leave their dormitories. Otherwise, it is an offence.

Due to Safe Reopening measures, we need to limit the number of appointment slots for the service centres.

Don’t worry if your pass holders are unable to get a slot or make an appointment yet. We will automatically extend the expiry dates of their notification letters to give them more time to make an appointment. No hard copy letters will be issued for this extension.

In the meantime, pass holders can remain in Singapore with their notification letters or card replacement letters. Those who telecommute or work in permitted services approved by the Ministry of Trade and Industry (MTI) may use the letters as proof of the validity of their passes.

Card delivery services

Card delivery services will resume from 2 June 2020.

As we need to regulate delivery services to ensure the safety of riders, it may take up to 3 weeks for cards to be delivered. Authorised recipients will be notified of the delivery by SMS 2 working days before the actual date.

Renewal of passes expiring from 6 June 2020 to 15 July 2020

Pass holders can only do their medical examinations for renewals in Phase 2 (Safe Transition period).

We will email eligible employers what they need to do to renew passes expiring from 6 June 2020 to 15 July 2020. Please look out for our email.

For pass holders who do not need to do a medical examination for renewal, you can proceed to get their passes issued.

Medical examinations for pass holders (work pass holders, dependants and FDWs)

Clinics will likely resume six-monthly medical examinations (6MEs), medical examinations for issuance and renewal of passes in Phase 2 (Safe Transition period).

All pass holders will be given more time to complete their medical examinations:

Type of medical examination Details
For issuance

Employers can proceed with the transaction without the pass holder’s medical results. Please do not make an appointment for card registration yet. We will inform employers when to send pass holders for their medical examinations closer to Phase 2.

In the meantime, we will automatically extend the expiry dates of notification letters to give pass holders more time to make an appointment for card registration. No hard copy letters will be issued for this extension.

Pass holders can remain in Singapore with their notification letters or card replacement letters. Those who telecommute or work in permitted services approved by MTI may use the letters as proof of the validity of their passes.

For renewals

Pass holders can only do their medical examinations during Phase 2.

To avoid a long wait at the clinic and ensure the pass holder’s safety, please make an appointment with the clinic before sending your pass holder there.

You need to upload the completed medical examination form during the renewal transaction.

6MEs for FDWs and female Work Permit holders

Please ignore 6ME notification letters sent from January 2020 to April 2020.

We will inform FDW employers of the new 6ME due dates by email and post. Companies will be informed of their workers’ new 6ME due dates through an announcement in WP Online. Please look out for it.

Workers who need trades certification (e.g. CSOC or MSOC) to get their Work Permits issued or renewed

All in-person WSH training is suspended until further notice.

In the meantime, you can proceed to get Work Permits issued or renewed as safety course/certification requirements will be waived.

Settling-in Programme (SIP) for foreign workers and FDWs

SIP has been suspended. You can still proceed to get Work Permits issued for workers and FDWs.

Once the SIP has resumed, we will contact employers by post. Workers and FDWs will be given 1 month to complete their SIP.

In-principle approvals (IPAs) that expire during the Circuit Breaker period

To help employers defer bringing foreigners into Singapore, we will automatically extend the validity of IPAs that expire during the Circuit Breaker period by 2 months. Thus, there is no need to request for an extension.

To print IPAs with the new expiry dates, log in to the relevant eService:

  • FDW eService for FDWs
  • WP Online for Work Permit holders employed by businesses
    > Click “Check Status – Work Permit Application”
    > Retrieve the worker’s record
    > Print letters and forms
  • EP Online for the other passes (e.g. Employment Pass, S Pass and passes for dependants)
    > Click “Apply”
    > Check “Status – Application Outcome”
    > Enter the FIN
    > Print “Outcome Letter”

Cancellation of passes and extension of stay

If you have cancelled a pass and the foreigner is unable to return home due to travel restrictions, please request for an extension of the foreigner’s stay using the relevant online form:

To adhere to the Safe Management Measures, please use the online forms above, instead of visiting MOM’s service counters.

Employers are urged to defer bringing foreigners into Singapore during this period until further notice.

Approvals for any new applications will be limited. You may continue to apply passes for foreigners who are already in Singapore.