Employment Pass Online

Introduction

Employment Pass Online (EP Online) is a portal for business employers and employment agencies to perform Employment Pass and S Pass transactions. The processing time is shorter when you transact with us online - 80% of all online applications are processed within seven days. You can perform the following transactions using EP Online:

• New application for Employment Pass (excluding Sponsorship scheme), S Pass⁽¹⁾, Dependant's Pass⁽²⁾, Long Term Visit Pass⁽²⁾, Letter of Consent and Training Employment Pass (not applicable to employment agencies)
• Renewal application for Employment Pass (excluding Sponsorship scheme), S Pass, Dependant's Pass⁽²⁾, Long Term Visit Pass⁽²⁾ and Letter of Consent
• Upload relevant supporting documents for a work pass/related pass application
• Appeal for rejected applications
• Check application and renewal status
• Issuance of Employment Pass, S Pass and related passes
• Cancellation of Employment Pass, S Pass and related passes
• View rejection reasons for most of the unsuccessful applications
• Printing of application outcome letter and Issuance of Notification Letter
• Check organisation's S Pass quota and tier information

⁽¹⁾ If you have never applied for S Passes and wish to do so, you are required to set up a CPF account for the business and declare your business activity for the account (formerly known as Industrial Classification).

⁽²⁾ Online application is not applicable to dependants of Personalised Employment Pass holder/applicant.

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• For EP Online Users
• For Non-EP Online Users
• Important Information for Users

For EP Online users

If you already have an active EP Online account with us:

Login to EP Online

EP Online is available from 8am - 8pm (Monday to Friday) and 8am - 2pm (Saturdays), excluding public holidays.

The eService is closed after these hours for data synchronisation to ensure the information is current and relevant. We seek your understanding on this.

Change of administrator

To change or appoint another administrator/user to any of your accounts, login to your EP Online account and go to Manage User Account.

If your EP Online account administrator has left the organisation, use this form and submit it to us:

• Manage EPOL/WPOL access (Business Employers)
• Apply for or Manage EPOL/WPOL access (Employment Agencies) 

Closing your EP Online account

Use this form and submit it to us:

• Manage EPOL/WPOL access (Business Employers) 
• Apply for or Manage EPOL/WPOL access (Employment Agencies)

Electronic Submission of Supporting Documents through Employment Pass Online

EP Online users would be prompted to upload specific supporting documents pertinent to that application.

As the documents submitted online are for verification purposes, please ensure that the following requirements are fulfilled:

• clear and correct copies of the documents are submitted;
• the recommended scanner resolution is 150dpi or more;
• only PDF file format would be acceptable for the document upload. Each document file size must not exceed 2MB; and
• supporting documents which are not in English should be submitted together with an official English translation. Both documents must be scanned and uploaded as one file.

Please refer to the set of Frequently Asked Questions, as well as the list of supporting documents to be uploaded for the various pass applications.

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For Non-EP Online users

Work Pass Account Registration (WPAR)

Work Pass Account Registration is a portal for business employers* to register for various work pass online accounts.

^* Except for Employment Agencies setting up accounts to transact on behalf of their clients.

Only the following people can be appointed as account administrators or users on behalf of their employers:

1. Owners of businesses who are Singapore Citizens (SC), Singapore Permanent Residents (SPR) or EntrePass holders
2. Employees of a registered business or organisation who are SCs or SPRs
3. Foreign employees of a registered business or organisation who are holding Employment Passes, Personalised Employment Passes (PEP), or S Passes

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You would need the following to register for an EP Online account

Type of Worker	SingPass	Unique Entity Number (UEN)	CPF Submission Number (CSN)
Mid-level Skilled (S Pass)	✓	✓	✓
Professional (Employment Pass)	✓	✓
	What is a SingPass?	What is a UEN✓	What is a CSN?

 

Registration details for an EP Online Account

1. For Business employers
2. For Employment agencies

For Business Employers
Important Information	You must be authorised by the business employer before you register for an EP Online account. The business owner or an employee can be appointed as the EP Online account administrator. Please provide the administrator’s particulars when you register. We allow up to two administrators and four users for the EP Online account.
Registration	Enter Work Pass Account Registration (WPAR) to register for an EP Online account now.
Activation of EP Online Account	A one-time PIN will be mailed to the organisation within seven working days upon approval. The administrator must login using the PIN.

For Employment Agencies
Important Information	This is for employment agencies who wish to register an account to transact on behalf of their clients. Your administrator must be a registered key appointment holder/employment agency personnel with the Employment Agency Licensing Branch. Your administrator can only access the account(s) of the Employment Agency he is registered with. We allow up to two administrators and four users for the EP Online account. The Declaration Form for the EP Online/WP Online User Agreement must be signed by a key appointment holder of the employment agency.
Registration	You can submit the complete set of forms via iSubmit. Please select option 3: EP Online & WP Online Accounts Administration. Or, you can fax them to the Work Pass Division at (65) 6296 2086. We cannot process your application unless you give us the following documents: Apply for or Manage EPOL/EPOL Access (Employment Agencies)  Declaration for EP Online/WP Online User Agreement A copy of any key appointment holder’s NRIC (front and back) Download the above forms We aim to process this type of application within seven working days from the time we receive the complete set of documents.
Activation of EP Online Account	A one-time PIN will be mailed to the organisation within seven working days upon approval. The administrator must login using the PIN.

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Important information for users

Work Pass administrative fees and charges

Payment can be made via:

1. eNets Credit
2. eNets Debit
3. InterBank GIRO* (Original form is required for submission)

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