EP Online

Electronic Submission of Supporting Documents via Employment Pass Online

From 1 April 2011, the Employment Pass Online (EP Online) system will be enhanced to allow EP Online users to upload relevant supporting documents when submitting a work pass/related pass application. This means that employers will no longer need to submit physical copies of most supporting documents at MOM's Work Pass Services Centre for verification.

With the new system module, EP Online users would be prompted to upload specific supporting documents pertinent to that application.

As the documents submitted online are for verification purposes, please ensure that the following requirements are fulfilled:

• clear and correct copies of the documents are submitted;
• the recommended scanner resolution is 150dpi or more;
• only PDF file format would be acceptable for the document upload. Each document file size must not exceed 
  2MB; and
• supporting documents which are not in English should be submitted together with an official English translation.

Both documents must be scanned and uploaded as one file.

For renewal of the work passes, uploading of supporting documents is not necessary unless there are new updates to the qualifications.

Please refer to the set of Frequently Asked Questions, as well as the list of supporting documents to be uploaded for the various pass applications.

Introduction

EP Online is a portal for business employers and employment agencies to perform Employment Pass and S Pass transactions. The processing time is shorter when you transact with us online - 80% of all online applications are processed within seven working days. You can perform the following transactions using EP Online:

• New application for Employment Pass (excluding Sponsorship scheme), S Pass⁽¹⁾, Dependant's Pass⁽²⁾, Long Term Visit Pass⁽²⁾, Letter of Consent and Training Employment Pass (not applicable to employment agencies)
• Renewal application for Employment Pass (excluding Sponsorship scheme), S Pass, Dependant's Pass⁽²⁾, Long Term Visit Pass⁽²⁾ and Letter of Consent
• Upload relevant supporting documents for a work pass/related pass application
• Check application and renewal status
• Issuance of Employment Pass, S Pass and related passes 
• Cancellation of Employment Pass, S Pass and related passes
• View rejection reasons for most of the unsuccessful applications
• Printing of application outcome letter and Issuance of Notification Letter
• Check organisation's S Pass quota and tier information

⁽¹⁾ If you have never applied for S Passes and wish to do so, you are required to set up a CPF account for the business and declare your business activity for the account (formerly known as Industrial Classification).

⁽²⁾ Online application is not applicable to dependants of Personalised Employment Pass holder/applicant.

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• For EP Online Users
• For Non-EP Online Users
• Important Information for Users

For EP Online users

If you already have an active EP Online account with us:

Login to EP Online

EP Online is available from 8am - 8pm (Monday to Friday) and 8am - 2pm on Saturdays, excluding public holidays.

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For Non-EP Online users

Work Pass Account Registration (WPAR)

Work Pass Account Registration is a portal for business employers* to register for various work pass online accounts.

^* Except for Employment Agencies setting up accounts to transact on behalf of their clients.

Only the following people can be appointed as account administrators or users on behalf of their employers:

1. Owners of businesses who are Singapore Citizens (SC), Singapore Permanent Residents (SPR) or EntrePass holders
2. Employees of a registered business or organisation who are SCs or SPRs
3. Foreign employees of a registered business or organisation who are holding Employment Passes, Personalised Employment Passes (PEP), or S Passes

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You would need the following to register for an EP Online account

Type of Worker	SingPass	Unique Entity Number (UEN)	CPF Submission Number (CSN)
Mid-level Skilled (S Pass)	✓	✓	✓
Professional (Employment Pass)	✓	✓
	What is a SingPass?	What is a UEN?	What is a CSN?

 

Registration details for an EP Online Account

	Type of User
	For Employment Agency	For Business Employer
Important Information	This is for employment agency who wish to register an account to transact on behalf of their clients. The business owner or an employee of the agency can be appointed as the EP Online account administrator to register for an EP Online account. We allow up to two administrators and four users for the EP Online account. The Declaration Form for the EP Online User Agreement must be signed by a key appointment holder of the employment agency.	You must be authorised by the business employer before you register for an EP Online account. The business owner or an employee can be appointed as the EP Online account administrator. Please provide the administrator’s particulars when you register. We allow up to two administrators and four users for the EP Online account.
Registration	Manual Registration You can submit the registration forms via iSubmit. Please select '3. EP Online & WP Online Accounts Administration' under 'Request Type'. Alternatively, you can fax them to the Work Pass Division at (65) 6296 2086. We cannot process your application unless you give us the following documents: Application for EP Online Services Access Declaration for EP Online User Agreement A copy of any key appointment holder’s NRIC (front and back) Download the above forms We aim to process this type of application within seven working days from the time we receive the complete set of documents.	Online Registration Enter Work Pass Account Registration (WPAR) Manual Registration You can submit the registration forms via iSubmit. Please select '3. EP Online & WP Online Accounts Administration' under 'Request Type'. Alternatively, you can fax them to the Work Pass Division at (65) 6296 2086. Download the Application for EP Online Services Access.   For S Pass applications, you need to declare your business activity (formerly known as Industrial Classification) with us. If you have not done so, submit the form via: iSubmit by selecting '3. EP Online & WP Online Accounts Administration' under 'Request Type'; or. Fax to (65) 6538 7275 / (65) 6538 7276. Download Application for Declaration of Business Activity.
Activation of EP Online Account	A one-time PIN will be mailed to the organisation upon approval. The administrator must login using the PIN.

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Important information for users

Work Pass administrative fees and charges

Payment can be made via:

1. eNets Credit
2. eNets Debit
3. InterBank GIRO* (Original form is required for submission)

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