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Note: We are upgrading this eService in phases:

Transactions Availability
Apply and Enquire Every day, except 3am to 4am
Other services (e.g. Renew, Issue or Cancel)
  • Monday to Friday: 8am to 8pm
  • Saturday: 8am to 2pm
Except public holidays

Sign up for an account - business employersShow

You can sign up for an EP Online account if you are:

  • A business owner. You must be a Singapore citizen, Singapore permanent resident or an EntrePass holder.
  • An employee of a registered business. You must be a Singapore citizen or Singapore permanent resident.
  • A foreign employee of a registered business. You must hold an Employment Pass (EP), Personalised Employment Pass (PEP), or S Pass.

To sign up for an account you’ll need:

How to sign up

To sign up for an account:

  1. Log in to Work Pass Account Registration (WPAR) using your SingPass.
  2. Follow the instructions on the screen.
  3. If your application is approved, we will post a one-time PIN to your address within 7 working days after the approval.
  4. Use this PIN to activate the account.
  • During registration, an administrator (admin user) has to be appointed. This person should preferably be the business owner, a director or a senior employee.
  • The administrator can add another administrator (total 2) and up to 4 users. Having a second administrator is advisable to minimise disruption if the administrator leaves your organisation or is not available.

Sign up for an account - employment agenciesShow

You can apply for an EP Online account as an employment agency to transact for your clients.

How to sign up

To sign up for an account:

  1. Download and complete the forms, and submit them with relevant documents to us:
    For these Submit using
    • Form – Apply for or manage EP Online / WP Online access
    • Form – EP Online / WP Online terms and conditions acknowledgment, signed by your key appointment holder (KAH)
    • Copy of your KAH’s NRIC (front and back)
    iSubmit
    Choose option 3 for request type.
    • Form – Interbank GIRO application
      (only if you wish to pay the work pass administrative fees by GIRO)
    Post to:
    E-Payment & Admin Fee Management
    Work Pass Division
    Ministry of Manpower
    18 Havelock Road
    Singapore 059764
  2. If your application is approved, we will post a one-time PIN to your address 7 working days after the submission date.
  3. Use this PIN to activate the account.
  • The administrator must be a registered KAH or EA personnel.
  • The administrator can add another administrator (total 2) and up to 4 users. Having a second administrator is advisable to minimise disruptions should one administrator leave your organisation or is not available.

Allow existing EP Online users to login with CorpPassShow

Your CorpPass admin user or sub-admin user must:

  1. Log in to CorpPass account.
  2. Go to the e-Service Access tab.
  3. Choose Employment Pass Online (EPOL) as one of your company’s eServices.
  4. Assign Employment Pass Online (EPOL) eService to the EP Online administrators and users.

I already have a CorpPass account. Why can't I log in to EP Online?Show

It is likely that you are not an existing EP Online administrator or user. You need to sign up for an EP Online account.

Not all CorpPass users are granted access to EP Online. We perform additional checks on the administrators and users of EP Online accounts to ensure that only eligible persons can perform work pass transactions.

If you are an existing EP Online user, you can get your CorpPass administrator to assign EP Online access to you.

Check if you can access EP Online using CorpPassShow

Before checking, you must ensure that you've been appointed as an administrator or user of the EP Online account.

To check:

  1. Log in to your CorpPass account.
  2. Go to assigned e-Services tab. You should see Employment Pass Online (EPOL) listed as one of your assigned e-Services.

If Employment Pass Online (EPOL) is not listed as one of your assigned e-Services, please ask your CorpPass admin user or sub-admin user to assign the eService to you.

What are the browser requirements?Show

You can use the following web browsers:

  • Internet Explorer 11 (recommended)
  • Firefox version 24 or higher
  • Chrome version 30 or higher
  • Safari version 7 or higher

You will need to allow browser popups for EP Online.

For details on technical requirements, read the PC configuration and technical guidelines.

What transactions I can do in EP Online?Show

The appointed administrator and user can do the following transactions using EP Online:

  • Apply for new Employment Pass (excluding Sponsorship scheme), S Pass, Dependant's Pass (except dependants of Personalised Employment Pass), Long Term Visit Pass, Letter of Consent and Training Employment Pass (not applicable to employment agencies).
  • Renew Employment Pass (excluding Sponsorship scheme), S Pass, Dependant's Pass (except dependants of Personalised Employment Pass), Long Term Visit Pass and Letter of Consent.
  • Upload relevant supporting documents for a work pass or related pass application.
  • Appeal for rejected applications.
  • Check application and renewal status.
  • Issue Employment Pass, S Pass and related passes.
  • Cancel Employment Pass, S Pass and related passes.
  • View rejection reasons for most of the unsuccessful applications.
  • Print application outcome letter and Issuance of Notification Letter.
  • Check organisation's S Pass quota and tier information.

What payment methods can I use?Show

You can pay using eNets Credit, eNets Debit or InterBank GIRO.

I am not sure if my payment was successful. What should I do?Show

It may take some time to process your payment.

If you did not receive a confirmation of your transaction within 30 minutes, please perform the transaction again.

MOM will only consider providing a refund if there was a payment error caused by us.

If you’ve any other queries on payment errors, please call us at 6438 5122.

How do I pay admin fees through GIROShow

To pay the work pass admininistrative fees using GIRO:

  1. Print the GIRO form.
  2. Complete Part 1 of the form.
  3. Mail the original completed form to:

    E-Payment & Admin Fee Management
    Work Pass Division
    18 Havelock Road
    Singapore 059764
  4. We will inform you of the outcome by post in 4 weeks. Before your request is approved, you need to pay the fees using eNets Credit or Debit.
GIRO deductions will take place on the 17th of the following month, or the next working day if the 17th is a weekend or a public holiday.

What is the difference between an administrator and a user?Show

The administrator can:

  • Grant access to company employees as EP Online users.
  • Terminate users' accounts if they leave or are no longer authorised to perform transactions.

How do I change administrators or users?Show

To change or appoint another administrator or user to any of your accounts, login to your EP Online account and go to Manage User Account. It will take 3 working days to process your request.

If your EP Online account administrator has left the organisation, submit the relevant form to us:

What are the requirements for uploading documents?Show

Ensure that your scanned copies are clear and correct. If not, you may be asked to re-submit them.

Each document must be in PDF format and under 2MB in size.

Documents that are not in English should be submitted together with an official English translation. Scan and upload both documents as one file.

You can refer to the list of supporting documents to be uploaded for the various pass applications.

When are the peak periods for EP Online?Show

The peak periods for EP Online transactions are:

  • Daily from 10am to 12pm, and 2pm to 4pm.
  • Mondays and days just before or after a public holiday.

You may experience slower speeds during these periods. Avoid them if you can.

How do I close my EP Online account?Show

To close your account, submit the relevant form to us: