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Check the status of a work injury claim

If you are a party to a work injury claim, you can check the status of the claim by SMS, online, by phone or in person.

Who can check status

You can check the claim status if you are a party to a work injury claim: employee, employee's dependant, employer, insurer or legal representative.

You can start checking the claim status when you get the case reference number.

Ways to check status

There are three ways to check the status of a claim:

Check via SMSShow

Check via SMS

You can send an SMS message to 9617 5993.

This service is also available in Bengali, Mandarin and Tamil.

One-time check

To do a one-time check, text: CS<space>claim reference number

Monitor and receive status updates

To monitor your claim and receive new status updates, text:

SUBCS<space>claim reference number

Note: If your subscription request is successful, you will receive a confirmation SMS message from us.

To stop receiving updates, text: UNSUBCS<space>claim reference number

Check onlineShow

Check online

To check a claim status online:

  1. Log in to the eService with SingPass.
  2. Enter the following information:
    • Claim reference number or the injured person’s ID (NRIC, FIN or passport number).
    • Date of accident.

For employers, insurers and lawyers

If you are an authorised representative of an employer, insurer or lawyer, you can also check the status of all the work injury claims associated with your company.

To do so, you will need the following:

Check by phone or in personShow

Check by phone or in person

To check the claim status manually, you can:

  • Call MOM at 6438 5122 and follow the instructions on the voice recording system.
  • Contact your claims officer.
  • Go to MOM Services Centre and speak with an officer.
Last Updated: 18 February 2016