Skip to main content

For employers: what to do during a work injury claim

If your employee makes a claim for work injury, you need to report the incident and pay their medical leave wages and expenses related to the work accident. There are additional steps for permanent incapacity.

These are the steps to take:

Step Outcome
Report the accident to MOM and insurer Continue to pay medical leave wages and medical expenses. MOM will send you a medical report form.
Send the medical report form to the hospital or clinic The completed medical report is sent to MOM.
Receive the notice of assessment (NOA) Know the compensation amount.

Note:

  • If your worker holds a Work Permit, you must take care of them during their stay in Singapore, including providing adequate food and accommodation. Otherwise, your security bond may be forfeited.
  • You cannot send a Work Permit holder home against their wishes if they have an outstanding claim under the Work Injury Compensation Act (WICA).
  • Employees can still claim compensation within 1 year of the accident, even if they are no longer on a work pass.
  • If you are waiting for payment from your insurance company, you must still pay your employee's medical leave wages and medical expenses first, and get reimbursed later.

Report the accident

When: Within 10 days of accident or from the 4th day of MC

You are required to report a work-related accident to MOM if one of the following applies:

  • It results in the death of an employee.
  • The employee has to take more than 3 days of MC (whether consecutive or not).
  • The employee was hospitalised for at least 24 hours.

For cases with 3 or fewer days of MC, you should report the accident to MOM if the employee wants to claim permanent incapacity compensation.

To report an accident:

  1. Submit the incident report via iReport within 10 days of the accident or from your employee's 4th day of MC or diagnosis of an occupational disease.
  2. (If your employee gives you more MCs) Update the incident report.
  3. Inform your insurer about the incident as soon as possible. This will make the reimbursement process easier.
  4. Pay your employee's medical leave wages by the next payday upon receiving the original MCs.
    • You are required to pay as long as the MC is issued by a Singapore-registered doctor.
  5. Pay the medical expenses directly to the hospital or clinic.
    • If your employee has already paid the bills, you must reimburse them by the next payday upon receiving the original medical bills.
    • You are required to pay as long as the treatment is considered necessary by a Singapore-registered doctor.

If you dispute the claim

You can dispute an employee's claim if you think it is not true or it is not work related.

Write or send an email to the case officer to state your reasons. Include the necessary evidence to support it.

Send the medical report form to the hospital or clinic

When: As soon as possible

After you report the accident, MOM will send you a medical report form, where applicable.

When you receive the medical report form, you will have to do the following:

  1. Check that the hospital or clinic on the medical report form is the same as where your employee is being treated. 
    • If different, you need to make the correction on the form.
    • You need to email to the officer–in-charge with the reason why the hospital was changed.
  2. Send the medical report form to the hospital or clinic.
  3. Pay your employee’s medical treatment or provide a letter of guarantee to the hospital or clinic.
  4. Encourage your employee to attend all medical appointments so that their condition can stabilise. The hospital can only assess the injury after the employee's condition stabilises.

Receive the notice of assessment

When we receive the hospital's medical report:

  • We will calculate the compensation amount.
  • We’ll issue a notice of assessment (NOA) to inform you, your insurer and your employee of the compensation payable.
  • If no one objects, you or your insurer must pay your employee within 21 days from the date of service on the NOA.

Any party can object to the assessment, but they must complete and submit the objection form attached to the NOA within 14 days from the date of service on the NOA.

Failure to pay compensation is an offence, punishable by a fine of up to $10,000 or jail of up to 12 months, or both.

Last Updated: 21 December 2015