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What can I do in myMOM Portal?Show
General capabilities
myMOM Portal provides at-a-glance information of your workforce and work pass holders and lets you complete transactions faster.
Some features include:
- Charts
See an overview of your company’s workforce and work pass information. - Customisable bookmarks
Access your favourite eServices easily. - Manage user's access
Manage EP eService account users' access and update their contact details.
Manage work passes and levy matters
You can also use myMOM Portal to:
- Manage work pass and related transactions
- (Employment Pass, S Pass and family passes) Apply, renew, appeal, issue, cancel, withdraw, or replace a pass.
- (Work Permit) Apply and appeal for a pass.
- View lists of new and existing pass holders
See each applicant’s pass status and relevant next steps in the application process. - View lists of work pass records
Filter by pass type or date range. - Check and pay foreign worker levy bills and related transactions
View the levy breakdown, download past levy bills, and apply for waivers and refunds.
Workforce Insights Tool
Get benchmarking insights to help with your workforce planning and hiring decisions.
The enhanced tool includes workforce profile charts on Diversity and Local PMETs, to help you calculate your total COMPASS score. Features include:
- Diversity profile
See the share of nationalities among your firm’s PMETs. - Local PMETs benchmarking
Compare your firm’s local PMET share to other firms in your sector. - Salary benchmarking tool
Compare median salary across occupations and industries. - Industry data on job benefits
View benchmarks of non-monetary benefits offered within different industries, such as leave and flexi work arrangements.
You can share the Workforce Insights tool infographics with others, and tell them how to use the tool to plan their workforce.
Who can use myMOM Portal?Show
You can use myMOM Portal if you are an employer, or employ foreign workers holding the following work passes:
- Employment Pass
- S Pass
- Work Permit
To view work pass information and perform transactions, you must have an existing EP eService or WP Online account.
What do I need before I can use myMOM Portal?Show
Before you can log in to myMOM Portal:
- You need Corppass. Apply for Corppass if you don’t have one.
- Your Corppass admin or sub-admin must assign your Corppass account:
- Log in to Corppass.
- Go to the eService Access tab.
- Choose myMOM Portal as one of your company’s eServices.
- Assign myMOM Portal to your Corppass account.
Refer to the guide on how to assign myMOM Portal to your Corppass account.
To view work pass-related data:
- Your company must register for an EP eService or WP Online account.
- Your EP eService or WP Online administrator needs to grant you access to EP eService or WP Online.
- Your Corppass administrator must assign access to EP eService or WP Online to you.
I already have a Corppass account. How do I check if I can access myMOM Portal?Show
To check if you have access:
- Log in to your Corppass account.
- Go to Assigned eServices tab. You should see myMOM Portal listed as one of your assigned eServices.
If myMOM Portal is not listed as one of your assigned eServices, please ask your Corppass admin or sub-admin to assign the eService to you.
I already have a Corppass account. Why can't I see any data?Show
Please check with your Corppass admin if you have the access to the requested data, or if the data is available for your company.
For work pass-related data, we perform additional checks on the EP eService and WP Online administrators and users to ensure that only eligible persons can perform work pass transactions.
What is the difference between an administrator and a user?Show
The administrator can:
- Grant access to the company’s employees as EP eService users.
- Terminate users’ access if they leave the company or no longer need access.
You should appoint a second administrator. This will minimise any disruption to your business in case one of the administrators is not around or leaves the company.
I wish to authorise an outsourced HR service provider to be appointed as an administrator or user to perform online work pass transactions for my organisation. What do I need to do?Show
To prevent unauthorised transactions, follow these steps:
1. Submit the authorisation form to authorise the service provider's staff.
The form must be submitted by an authorised representative of the organisation, such as the organisation's appointed officer listed in ACRA.
2. Complete the request to appoint the service provider's staff as the administrator or user based on the relevant scenarios in the table below. The processing time is within 1 week.
| If organisation has | How to submit the request |
|---|---|
| No active online work pass account | To appoint an administrator The organisation's authorised Corppass user can do so during registration for a new account in Work Pass Account Registration (WPAR). |
| An active online work pass account but no active administrator | To appoint an administrator The organisation's authorised Corppass user can submit a request. |
| An active online work pass account and an existing active administrator | To appoint an administrator or user The existing administrator can submit the request to appoint the staff using the following relevant eServices:
|
How do I change administrators or users?Show
If your EP eService administrator or user has left the company, or no longer needs access, your EP eService administrator must remove their access immediately.
Otherwise, we may suspend your company’s EP eService account.
To remove or appoint another administrator or user, your EP eService administrator must:
- Log in to myMOM Portal
- Scroll down the ‘Work Passes’ page to the ‘Go to Quick Menu’ section.
- At the menu page, under 'Action', scroll down the drop-down list and select ‘Manage user access/contact details’.
Your request will be processed within 1 week.
If you only have 1 EP eService administrator and the person has already left the company, you must submit a request to change administrator immediately.
Why is my local workforce data not updated?Show
The information is based on the latest available aggregated data in our databases. There may be a time delay of about 3 months as the data is compiled and processed.
Sign up for EP eService or WP Online account for business employersShow
You can sign up for an EP eService or WP Online account if you are:
- A business owner – you must be a Singapore citizen, Singapore permanent resident or an EntrePass holder.
- An employee of a registered business – you must be a Singapore citizen or Singapore permanent resident.
- A foreign employee of a registered business – you must hold an Employment Pass, Personalised Employment Pass or S Pass.
To sign up for an account, you need:
- Singpass
- Unique Entity Number (UEN)
How to sign up
- Log in to Work Pass Account Registration (WPAR) using your Singpass.
- Follow the instructions on the screen.
- Your application will be processed within 1 week. It may take longer if more documents are needed.
- Log in to check your application status.
Your EP eService or WP Online administrator's duties
During registration, you must appoint an EP eService or WP Online administrator. This person should preferably be the business owner, a director or a senior employee.
The administrator can appoint another administrator. You can appoint up to 2 administrators.
You should appoint a second administrator. This will minimise any disruption to your business in case one of the administrators is not around or leaves the company.
The administrator can create up to 4 user accounts.
Your Corppass administrator's duties
Your Corppass administrator must also assign access to the EP eService or WP Online administrators and users for them to log in to EP eService or WP Online:
- Log in to Corppass account.
- Go to the e-Service Access tab.
- Choose EP eService or Work Permit Online (WPOL) as one of your company’s eServices.
- Assign EP eService or Work Permit Online (WPOL) to your Corppass account.