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FAQs on using TraceTogether

Your workers are encouraged to download the latest TraceTogether app and register their details.

Is it mandatory for workers to download and register TraceTogether?Show

Employers are highly encouraged to ensure their employees have the latest version of TraceTogether installed and activated, as part of their Safe Management measures.

This will help MOH quickly identify potential close contacts of COVID-19 patients, reduce disease transmission, and reduce the impact to your business operations.

What should I do if my worker's mobile phone is unable to download TraceTogether?Show

If your worker’s mobile phone is unable to download and activate TraceTogether, it is likely because the phone’s operating system (OS) does not support the functionalities needed for the app to work.

In this case, you need to provide your worker with a mobile phone that can support TraceTogether, so that they can be notified if they have possibly been exposed to COVID-19. This will also reduce the impact to your business operations if there’s an outbreak that affects your workers.

Phones that don’t support TraceTogether

  • Phones that do not have access to Apple App Store, Google Play Store, or Huawei App Gallery.
  • Phones with Android version 5.0 or below.
  • Phones with iOS version 9 or below.
  • Phones with Blackberry OS or Symbian OS.
  • Phones with a Mobile Device Management (MDM) system installed by employers that prevents downloads from the App Store, Google Play Store, or Huawei App Gallery.

Alternatively, you can consider getting your workers to collect a TraceTogether token if their phones do not support the TraceTogether App.

What should I do if my worker doesn't have a data plan?Show

Your worker doesn’t need a data plan to use TraceTogether.

But you can help your worker connect to Wi-Fi for the initial download and set up.

After that, it’s best for your worker to connect their phone to Wi-Fi at least once a day. This allows TraceTogether to retrieve new temporary IDs from the server, which protects their phone from malicious tracking.

I'm a migrant worker. What should I do if I haven't receive my work pass card?Show

TraceTogether has been updated for workers without work pass cards to register using their date of application.

The date of application can be found in your IPA letters and notification letters.

Download the latest TraceTogether and follow the steps in the app to complete registration.

Is TraceTogether available for all regions in Apple App Store and Google Play Store?Show

Yes. TraceTogether is now available on the Apple App Store and Google Play Store for all regions.

TraceTogether is built specifically for contact tracing within Singapore and will function only when you are in Singapore.

If you’re in Singapore and can’t download TraceTogether previously because your Apple App Store or Google Play Store was set to another region, you should try downloading again.