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Work Permit Online for Business and Employment Agency Users

Introduction

Work Permit Online (WP Online) is a portal for business employers and employment agencies to perform Work Permit transactions. 98% of all online applications are processed by the next working day. You can perform the following transactions using WP Online:

  • Work Permit Application*
  • Work Permit Issuance*
  • Work Permit Renewal
  • Work Permit Cancellation
  • Work Permit Reinstatement
  • Work Permit Card Replacement

* These services are not applicable to Resident and Common Contractors in the Ship-Building/Ship-Repairing industry.
Resident and Common Contractors must approach their Shipyard for these transactions.



For WP Online users

If you already have an active WP Online account with us.


Best viewed with Internet Explorer 8.0


WP Online is available from 8am - 10pm (Monday to Saturday), excluding public holidays.

The eService is closed after these hours for data synchronisation to ensure the information is current and relevant. We seek your understanding on this.

Please note that transactions performed after 8pm (Monday to Friday) or 2pm on Saturdays will be considered as being transacted on the next working day.


Change of administrator

To change or appoint another administrator/user to any of your accounts, login to your WP Online account and go to Manage User Account.

If your WP Online account administrator has left the organisation, use this form and submit it to us:


Closing your WP Online account

Use this form and submit it to us:

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For Non-WP Online users

Work Pass Account Registration (WPAR)

Work Pass Account Registration is a portal for business employers* to register for various work pass online accounts.

* Except for Employment Agencies setting up accounts to transact on behalf of their clients.

As they are authorised to transact on behalf of their employers, account administrators and users must be:

  1. Owners of businesses who are Singapore Citizens (SC), Singapore Permanent Residents (SPR) or EntrePass holders; or
  2. Employees of a registered business or organisation who are SCs or SPRs; or
  3. Foreign employees of a registered business or organisation who are holding Employment Passes, Personalised Employment Passes (PEP), or S Passes.

To register for a WP Online account, you need the following:


Registration details for a WP Online Account

  1. For Business employers
  2. For Employment agencies

For Business Employers
First, decide who should have access
  • We allow up to two administrators and four users for the WP Online account. Besides making work pass transactions on behalf of the organisation, administrators have the additional responsibility of managing users of their WP Online account.
  • The WP Online account administrator should therefore preferably be the business owner, a director or a senior employee. Please provide the administrator’s particulars when you register.
  • Both administrators and users must have a SingPass. Your users should preferably have experience transacting online, with basic knowledge of scanning and uploading documents, navigating and retrieving information such as Work Permit quota, generating and printing letters etc.
Registration

Note
For shipyards, please download the Declaration for EP Online/WP Online User Agreement.

You can submit this via iSubmit. Please select option 3: EP Online & WP Online Accounts Administration.

Or, you can fax it to the Work Pass Division at (65) 6296 2086, indicating "WP Online Registration for Shipyard" on the top right corner of the Declaration Form.

Activation of WP Online Account A one-time PIN will be mailed to the organisation within seven working days upon approval. The administrator must login using the PIN.


For Employment Agencies
Important Information
  • This is for employment agencies who wish to register an account to transact on behalf of their clients.
  • Your administrator must be a registered key appointment holder/employment agency personnel with the Employment Agency Licensing Branch.
  • Your administrator can only access the account(s) of the Employment Agency he is registered with.
  • We allow up to two administrators and four users for the WP Online account.
  • The Declaration Form for the EP Online/WP Online User Agreement must be signed by a key appointment holder of the employment agency. 
Registration
  • You can submit the complete set of forms via iSubmit. Please select option 3: EP Online & WP Online Accounts Administration.

    Or, you can fax them to the Work Pass Division at (65) 6296 2086.
  • We cannot process your application unless you give us the following documents:

    1. Apply for or Manage EPOL/WPOL access (Employment Agencies) 
    2. Declaration for EP Online/WP Online User Agreement
    3. A copy of any key appointment holder’s NRIC (front and back)

    pdfDownload the above forms

  • We aim to process this type of application within seven working days from the time we receive the complete set of documents.
Activation of WP Online Account A one-time PIN will be mailed to the organisation within seven working days upon approval. The administrator must login using the PIN.


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Important information for users

Work Pass administrative fees and charges

Payment can be made via:

  1. eNets Credit
  2. eNets Debit
  3. pdfInterBank GIRO*
* The processing time for the application for InterBank GIRO is about four weeks from the date we receive it. Prior to the approval from the bank for the InterBank GIRO account, please pay via eNETS Credit or eNETS Debit. Please ensure sufficient funds are available for successful deduction. Please note that this GIRO account is not for Foreign Worker Levy payment.

Technical requirements

  1. Please refer to the pdfRecommended PC Specification and pdfTechnical Guidelines for your first login to WP Online.
  2. Adobe Reader is required for viewing and printing the Portable Document Format (PDF) documents.

Additional notes

  1. Registration for WP Online is free of charge.
  2. You may refer to the FAQs and WP Online User Guides under 'Help' on WP Online top menu for more details.
  3. You may refer the 'Step-by-Step Guides' on Work Permit application, issuance, renewal and cancellation under 'Services and Forms' via MOM's website.

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Last updated on 16 January 2014 11:51:17