WP Online for Business and Employment Agency Users
Changes to Work Permit In-Principle Approval (IPA) letters
From June 2011, the Work Permit In-Principle Approval (IPA) letters for foreign workers (non-domestic) will carry new features. There will be separate letters for workers and employers and the letters will also be in the workers’ native language. This is part of our on-going efforts to make our communications to employers and their foreign workers clearer and more transparent.
For a preview of the upcoming changes, please download the 
Employer’s Kit. More details will be released later.
Introduction
WP Online is a portal for business employers and employment agencies to perform Work Permit transactions. 98% of all online applications are processed by the next working day. You can perform the following transactions using WP Online:
- Work Permit Application*
- Work Permit Issuance*
- Work Permit Renewal
- Work Permit Cancellation
* These services are not applicable to Resident and Common Contractors in the Ship-Building/Ship-Repairing industry.
Resident and Common Contractors must approach their Shipyard for these transactions.
For WP Online users
If you already have an active WP Online account with us.
WP Online is available from 8am - 10pm (Monday to Saturday), excluding public holidays.
Please note that transactions performed after 8pm (Monday to Friday) or 2pm on Saturdays will be considered as being transacted on the next working day.
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For Non-WP Online users
Work Pass Account Registration (WPAR)
Work Pass Account Registration is a portal for business employers* to register for various work pass online accounts.
* Except for Employment Agencies setting up accounts to transact on behalf of their clients.
Only the following people can be appointed as account administrators or users on behalf of their employers:
- Owners of businesses who are Singapore Citizens (SC), Singapore Permanent Residents (SPR) or EntrePass holders
- Employees of a registered business or organisation who are SCs or SPRs
- Foreign employees of a registered business or organisation who are holding Employment Passes, Personalised Employment Passes (PEP), or S Passes
You need the following to register for a WP Online acount:
Registration details for a WP Online Account
|
Type of User |
|
For Employment Agency |
For Business Employer |
| Important Information |
- This is for employment agency who wish to register an account to transact on behalf of their clients.
- The business owner or an employee of the agency can be appointed as the WP Online account administrator to register for a WP Online account.
- We allow up to two administrators and four users for the WP Online account.
- The Declaration Form for WP Online User Agreement must be signed by the key appointment holder of the employment agency.
|
- You must be authorised by the business employer before you register for a WP Online account.
- The business owner or an employee can be appointed as the WP Online account administrator. Please provide the administrator's particulars when you register.
- We allow up to two administrators and four users for the WP Online account.
|
| Registration |
Manual Registration
- You can submit the registration forms via iSubmit. Please select '3. EP Online & WP Online Accounts Administration' under 'Request Type'.
Alternatively, you can fax them to the Work Pass Division at (65) 6296 2086.
- We cannot process your application unless you give us the following documents:
- Application for WP Online Services Access
- Declaration for WP Online User Agreement
- A copy of any key appointment holder’s NRIC (front and back)
Download the above forms
- We aim to process this type of application within seven working days from the time we receive the complete set of documents.
|
Online Registration
Note: For shipyards, please download the Declaration for WP Online User Agreement.
You can submit this via iSubmit. Please select '3. EP Online & WP Online Accounts Administration' under 'Request Type'.
Alternatively, you can fax it to the Work Pass Division at (65) 6296 2086.
Manual Registration
Step 1:
- You need to declare your business activity (formerly known as Industrial Classification) with us.
Submit your application for Declaration of Business Activity via:
- iSubmit by selecting '6. Work Permit Application Matters for Business Sectors’; or
- fax to (65) 6538 7275 /(65) 6538 7276.
Download the Application for Declaration of Business Activity.
Step 2:
- You can submit the Application for WP Online Services Access via iSubmit. Please select '3. EP Online & WP Online Accounts Administration' under 'Request Type'.
Alternatively, you can fax it to the Work Pass Division at (65) 6296 2086.
Download the Application for WP Online Services Access Form.
|
| Activation of WP Online Account |
A one-time PIN will be mailed to the organisation upon approval. The administrator must login using the PIN. |
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Important information for users
Work Pass administrative fees and charges
Payment can be made via:
- eNets Credit
- eNets Debit
- InterBank GIRO*
* The processing time for the application for InterBank GIRO is about four weeks from the date we receive it. Prior to the approval from the bank for the InterBank GIRO account, please pay via eNETS Credit or eNETS Debit. Please ensure sufficient funds are available for successful deduction. Please note that this GIRO account is not for Foreign Worker Levy payment.
Technical requirements
- Please refer to the Recommended PC Specification and Technical Guidelines for your first login to WP Online.
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Adobe Reader is required for viewing and printing the Portable Document Format (PDF) documents.
Additional notes
- Registration for WP Online is free of charge.
- You may refer to the FAQs and WP Online User Guides under 'Help' on WP Online top menu for more details.
- You may refer the 'Step-by-Step Guides' on Work Permit application, issuance, renewal and cancellation under 'Services and Forms' via MOM's website.
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