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Personalised Employment Pass - Inform MOM

Update of details

Employers or Personalised Employment Pass (PEP) holders must update us in the circumstances listed here.

Change of employer or employment status

Pass holder, current and previous employers are required to notify MOM within seven days of the change. This document should be emailed to MOM_PEP_notification@mom.gov.sg.

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Change of local contact person details

To notify MOM within seven days of the change. This document should be emailed to MOM_PEP_notification@mom.gov.sg.

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Annual salary declaration

Pass holders are to declare their fixed annual salary at the end of each calendar year, within 30 days of the end of the calendar year. This document should be emailed to MOM_PEP_notification@mom.gov.sg.

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Change of residential address

To update MOM Work Pass Division through EP Online.

The pass holder/company representative is required to log in to EP Online (SingPass is required). Click on "Change Particulars > Contact Details and Residential Address of Pass Holder" on the left function bar to update the residential address. Acknowledgment is immediate. The acknowledgment page must be printed and kept with the Personalised Employment Pass Card.

If the pass holder is an employer of a Foreign Domestic Worker, the pass holder's new residential address will be updated as the new place of work for the Foreign Domestic Worker.

Note: For more information on SingPass and to check if you are eligible to apply for one, please visit SingPass website.

Under the Employment of Foreign Manpower (Work Passes) Regulations, all work pass holders are required to update their residential addresses with us within 14 days upon any change in their addresses. Those who fail to update their addresses can be penalised under the Employment of Foreign Manpower Act (EFMA).

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Change of travel documents (including renewal)

For holders of the Personalised Employment Pass card

For holders of the laminated Disembarkation/Embarkation card (Green Card)

The pass holder will need to replace the Disembarkation/Embarkation card (Green Card) with a Long Term Pass (LTP) card at the Employment Pass Services Centre.

How to get a LTP card:

  1. Make an e-appointment (select “Other Services – Card Replacement for Employment Pass and Related Pass”) before visiting the Employment Pass Services Centre
  2. Bring along the following documents on the appointment day:

    • Disembarkation/Embarkation card (Green Card)
    • Personalised Employment Pass holder's old and new travel documents/passports
    • Passport size photograph of the pass holder with these pdfphotograph specifications
    • The e-appointment confirmation slip.
  3. The new LTP card will be ready for collection four working days after registration of fingerprints and the photo image.

Note: The Personalised Employment Pass holder has to go to Employment Pass Services Centre personally on the appointment day to register the fingerprints and the photo-image.

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Replacement of PEP Card


Damaged Personalised Employment Pass Card

Personalised Employment Pass (PEP) holders must report the damaged card and apply for a replacement within seven days from noticing the damage. To get a replacement card, submit the request through EP Online (EPOL). This service is available from 8am - 8pm (Monday to Friday) and 8am - 2pm (Saturday), excluding public holidays.

You can download the set of instructions: pdfStep-by-step Guide to Request for a Card Replacement via EPOL for more information.


Who can request for card replacement?

  • An authorised company representative
  • An authorised third party acting on behalf of the PEP holder (e.g. an Employment Agency)
  • A PEP holder who has a SingPass

Payment of Fees

A fee of $60 must be paid in order to complete the replacement request. You can pay using GIRO (for existing GIRO users), eNETS Credit or Debit.

Card collection

The pass holder or the authorised representative can collect the replacement card from the Employment Pass Services Centre after four working days. Bring along the following documents when you go to the services centre.

For holders of Embarkation/Disembarkation Card (Green Card):

The pass holder must register at the Employment Pass Services Centre (EPSC) for fingerprinting and photo-imaging (pdfphoto specifications) after submitting the request. An e-appointment must be made before visiting the services centre. Bring along the following documents when you go to EPSC.

The replacement card can be collected four working days after registration at EPSC. For more information, please refer to the card replacement letter.

Documents required

  • Original passport of the pass holder
  • The damaged card
  • The card replacement letter
  • An authorisation letter if a representative or employment agent is collecting the card on behalf of the pass holder.

    The representative or employment agent must bring along proper identification that bears his/her name, NRIC or passport number and photo-image for verification. Alternatively, download the pdfAuthorisation Form for Card Collection.
Employment Pass Services Centre (EPSC)
The Riverwalk, 20 Upper Circular Road
#04-01/02 Singapore 058416
Operating Hours:
Monday to Friday: 8am to 5.30pm
Saturday: 8am to 1pm

Important notes

Pass holders are reminded to handle their cards with care at all times.


Lost Personalised Employment Pass Card

Personalised Employment Pass holders must report a lost or stolen card and apply for a replacement within seven days. A police report is required if the card is stolen. To get a replacement card, submit the request through EP Online (EPOL). This service is available from 8am – 8pm (Monday to Friday) and 8am – 2pm (Saturday), excluding public holidays.

You can download the set of instructions: pdfStep-by-step Guide to Request for a Card Replacement via EPOL for more information.

Note
  • If the lost card is found after getting a replacement, the lost card must be returned to MOM immediately.
  • For those who lose their PEP cards overseas must obtain a Disembarkation/Embarkation card for Visitors when returning to Singapore.

Who can request for card replacement?

  • An authorised company representative
  • An authorised third party acting on behalf of the PEP holder (e.g. an Employment Agency)
  • A PEP holder who has a SingPass

Payment of Fees

A fee of $100 (for the first loss) or $300 (for second and subsequent losses) must be paid in order to complete the replacement request. You can pay using GIRO (for existing GIRO users), eNETS Credit or Debit.

Card collection

The card will be ready for collection four working days after submitting the request. The Personalised Employment Pass holder must collect the card in person at the Employment Pass Services Centre.

For holders of Embarkation/Disembarkation Card (Green Card):

The pass holder must register at the Employment Pass Services Centre (EPSC) for fingerprinting and photo-imaging (pdfphoto specifications) after submitting the request. An e-appointment must be made before visiting the services centre. Bring along the following documents when you go to EPSC.

The replacement card can be collected four working days after registration at EPSC. For more information, please refer to the card replacement letter.

Documents required

  • Original passport of the pass holder
  • Completed declaration form
  • The card replacement letter
  • A police report (applicable if the card is stolen)
Employment Pass Services Centre (EPSC)
The Riverwalk, 20 Upper Circular Road
#04-01/02 Singapore 058416
Operating Hours:
Monday to Friday: 8am to 5.30pm
Saturday: 8am to 1pm

Important notes

  • The application for card replacement is subject to approval. MOM may call for an interview at any time, with the pass holder before issuing the replacement card.

  • Pass holders must handle their cards with care at all times. Strict action will be taken against pass holders who are found making false declarations on the loss of their cards. Pass holders who lose their cards repeatedly are required to attend an interview.

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Income tax clearance

Employers are required to seek tax clearance. The Inland Revenue Authority of Singapore should be informed of any change in your residential address.

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Last updated on 18 July 2013 05:46:04