If you are the employer and cannot access the FDW eService as you don’t have a valid Singpass, you can request to cancel the work permit of your helper. An authorised person can also submit the request on behalf of the employer.
You will need to upload a letter from the relevant government agency confirming your helper has been arrested, or is helping with an investigation. Otherwise, give us the investigation officer's contact details.
We will cancel the work permit within 3 working days of receiving the request.