You can use iSubmit to submit electronic or scanned copies of your documents to the Work Pass Division. We will send you an email to acknowledge once your documents are submitted successfully.
Do not use iSubmit for enquiries. If you have a question for us, send us online feedback.
The table below lists the types of documents that you can submit through iSubmit. It also indicates the corresponding request type, which you must choose from a drop-down list.
To submit the “Manage EPOL/WPOL access (business employers)” form, choose 3. EP Online and WP Online Accounts Administration from the Request Type drop-down list.
||Documents you can submit
||Work Pass application matters (excluding Work Permit)
||All pass types, except Work Permits
- Supporting documents MOM has requested.
- Requests to amend application details during employment or when issuing the pass e.g. job title, salary.
Note: Not for changing personal particulars.
- Appeals for rejected EntrePass, Personalised Employment Pass and Employment Pass (sponsorship scheme) applications only.
Note: Use EP Online for appeals for Employment Pass, S Pass and their related passes.
- Appointment of pass holder from related company to your Board of Directors.
||Update of pass holder's personal particulars or company information
Note: Not for amending application details.
|All pass types, except Work Permit
||EP Online and WP Online accounts administration
||All pass types
||Amendment of information/particulars for foreign workers and FDWs
||Requests to change worker’s information or particulars.
(Except for name, date of birth, passport number, passport expiry date, marital status, occupation and salary, which should be done using Work Permit Online instead.)
||Work Permit application matters for FDWs (supporting documents and appeals) and 6ME for FDWs and foreign workers
||Work Permit for FDW
- 6-monthly medical examination (6ME) results for FDWs and foreign workers (FWs).
- IRAS Notice of Assessment for review.
- Supporting documents to request for a change of sponsor without applying for a new Work Permit or changing employer.
- Supporting documents for extending a confinement nanny’s Work Permit.
||Work Permit application matters for business sectors (including religious organisations & foreign missions)
||Work Permit for foreign worker
- Appeals for rejected applications, revocations, transfer and quota related issues.
- Documents for Work Permit applications.
Note: The processing time is 21 days for religious organisations and foreign missions.
- Application for change of business entity.
- Application for declaration of business activity.
||Issuance & renewal matters
||All pass types
||All pass types
- Request form for cancellation of Employment Pass (Sponsorship) – after foreigner has left Singapore.
- Appeal to extend a Short Term Visit Pass for workers pending medical report or passport collection to issue a work pass.
- Letter to explain why cancelled or expired cards cannot be returned.
- Letter of request from employer or employment agency to discharge the security bond after a Work Permit holder leaves Singapore and the departure records cannot be verified.
- Letter to request for Work Permit reinstatement due to wrong cancellation.
- Appeal for refund of forfeited security bond.
Ensure that you are authorised to submit the required information and documents.
To submit documents using iSubmit:
- Go to iSubmit.
- Fill in your particulars (salutation, name, email address, identification number, contact number, etc.).
- Choose the Request Type from the drop-down list.
- Attach electronic or scanned copies of the documents you wish to submit.
- The total size of the attachments must be under 5MB.
- Scanned documents must be in PDF or JPG format.
- Fill in a Subject for your request, e.g. “Appeal for rejected Employment Pass application”.
- Fill in the message for your request.
- Check the Declaration checkbox if you have the proper authorisation.
- Click Submit to submit your request.
If you have submitted your request successfully, you will be directed to a webpage displaying your case Request ID number. You will also receive an email acknowledgement. Quote your Request ID number if you need to contact MOM.
If the Submit button is disabled, you need to wait until your file finishes uploading before you can click it. Your file has been uploaded when you see the filename next to the Attachment field.
Ensure that your scanned copies are clear and correct. If not, you may be asked to re-submit them.
The total size of the attachments should not exceed 5MB.
If you are submitting scanned documents, they must be in PDF or JPG format.
If you have many pages of documents or your documents are over 5MB in size, you need to submit them by post to:
Work Pass Division
Ministry of Manpower
18 Havelock Road
On the envelope, indicate the request type and types of documents.
You can’t track the status of the submitted documents.
However, after using iSubmit, you should receive an acknowledgement with an estimated processing time.
You can use the following web browsers:
- Internet Explorer 6 and above.
- Google Chrome version 4.1 and above.
- Mozilla Firefox version 3.5 and above.
- Safari version 4.0.5 and above.