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What do I need before I can use the OBS?Show
Before you can log in to the OBS:
- You need to have a Corppass account. Apply for Corppass account if you do not have one.
- Your Corppass admin or sub-admin must assign OBS to your Corppass account:
- Log in to Corppass.
- Go to the eService Access tab.
- Choose Onboard Booking System (OBS) as one of your company's eServices.
- Assign Onboard Booking System (OBS) to your Corppass account.
- Refer to the user guide for detailed instructions.
What web browsers can I use?Show
You can use the following web browsers:
- Google Chrome 95 and above
- Mozilla Firefox 93 and above
- Safari 14 and above
- Opera 80 and above
- Microsoft Edge 95 and above
If you still encounter errors while using the browsers, please clear your browser cache and history before attempting to re-login to the system.
What can I do in the OBS?Show
General capabilities
Employers and employment agencies will be able to access complete information of all your Onboard bookings made in the OBS.
Perform Onboard related transactions
- Create new Onboard bookings
- Reschedule and cancel existing Onboard bookings
- Instantly secure your worker's Onboard slot with upfront payment
- View and manage payment related transactions
View, select and download list of workers who
- Have an upcoming Onboard booking
- Have checked in at the Onboard centre
- Have checked out of the Onboard centre
Why am I not able to make a new booking?Show
You will not be allowed to make new bookings if there are outstanding payments. In such cases, you will be prompted to settle the outstanding amount.
What information do I need to prepare before making an Onboard booking?Show
Ensure you have the following information of your worker:
- FIN
- Nationality/ Citizenship
- Dietary preference
- Preferred language for the Settling-in Programme
- Employer's UEN
- Pre-entry housing check approval for your worker
You will also need your credit or debit card details to make payment.
What do I do if I did not receive the One-Time Password (OTP)?Show
Please log out and re-login to the system. If the problem persists, please contact us for further assistance.
What payment methods can I use to pay for the Onboard centre fees?Show
You can pay with Mastercard, Visa, or Amex credit or debit cards.
Do I need to make full payment at the point of booking?Show
Yes, you will be required to make full payment at the point of booking to secure your worker's Onboard slot.
Will there be an official receipt sent to me after I make payment?Show
The invoice status in the OBS under "My booking" will be reflected as 'Paid' once the payment is successfully processed, serving as an official receipt.
If I have already made payment but subsequently decided to cancel my booking, will I receive a refund?Show
If your worker's Onboard slot is cancelled, refund will be made automatically to the credit or debit card used to make the payment. The refund status and amount will be available for viewing in the OBS under "My booking".
Will I be charged twice if I accidentally make more than one booking for the same worker?Show
No, the OBS will not allow a duplicate booking to be made for the same worker.
Can I transfer an Onboard booking to another worker?Show
No, bookings are non-transferrable. The OBS's eligibility checks will be done during the booking of Onboard slots for each worker. Hence, the OBS will not allow the transfer of bookings from one worker to another.
How early can I book an Onboard slot for my worker?Show
You can make a booking between 4 to 90 days before your worker's planned check-in date.
Are there any differences between booking as an employer and booking as an employment agency?Show
The booking process is identical for both parties. However, only the party that made the booking can view and make amendments to the details of the booking.
Get HelpShow
Refer to the OBS user guide on how to use the eService.
If you encounter any issues or "system error" messages during the booking process, please contact us with a screenshot of the issue or error, as well as the date and time of incident.