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Written Answer to PQ on complaints received via the FWMOMCare mobile application

Foreign manpower
NOTICE PAPER NO. 2396 OF 2023 FOR THE SITTING ON OR AFTER 22 NOVEMBER 2023
 
QUESTION NO. 5207 FOR WRITTEN ANSWER
 
MP: Mr Louis Ng Kok Kwang
 
To ask the Minister for Manpower for each year in the past five years, how many instances of feedback or requests specifically received via the FWMOMCare mobile application have been about (i) illegal employment (ii) criminal kickbacks (iii) false declarations of salary (iv) employment agency’s failure to refund agency fees and (v) illegal deployment respectively.
 
Answer
 
1. The Ministry of Manpower (MOM) has earlier provided the average annual substantiated cases received through various channels broken down by the 5 categories. The Member may refer to the reply to PQ 5119 for the sitting on 6 Nov 2023. Depending on their individual preferences, migrant workers can reach out to MOM through calls, emails, MOM Service Centre, Forward Assurance and Support Team (FAST) or the FWMOMCare mobile application. Unless the Member has a specific reason for asking about the FWMOMCare application, the breakdown of cases received through the different channels is not meaningful.