Most customers use our digital services (e.g. eServices, web chat, website) to find out about the latest work pass requirements. If you’re unable to do so, you can make an appointment to visit our services centres.
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I’ve applied for a replacement helper. Can I employ both my current and new helpers at the same time for a short handover period?

Once your new helper’s Work Permit is approved, you can ask for a handover period. We will inform you of the outcome instantly.

Additional step for employment agencies from 1 July 2021: Please get the employer’s authorisation using our FDW eService before you can perform any transactions for them. For more details, you can refer to our FAQs and infographic.