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What should I do if I lost my educational certificate?

You should do all the following:

  • Submit transcripts or letter from the educational institution clearly stating that the applicant has completed the course or program and has been awarded the qualification.
  • Submit a letter of explanation to explain why the certificate is not available.

We will then assess if this is acceptable.

If the applicant is not able to produce any of the above items, then this educational qualification should not be declared in the application.