Most customers use our digital services (e.g. eServices, web chat, website) to find out about the latest work pass requirements. If you’re unable to do so, you can make an appointment to visit our services centres.
Skip to main content

Why does the fee refund requirement apply only to workers and not employers, since workers may also terminate employment?

Employers can request for a fee refund or replacement clauses to be included in their service agreements with employment agencies (EAs). Some EAs already provide employers with a fee refund or replacement of workers if the workers prematurely terminate their employment contracts.