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What is the service fee refund policy and why did MOM introduce it?

Premature termination of contracts is disruptive and costly to employers and MDWs. EAs play a crucial role in facilitating good matches between employers and MDWs. MOM introduced the service fee refund policy to encourage EAs to take greater ownership in their matching outcomes.

EAs that facilitate lasting employment relationships and provide quality services to employers would see fewer premature terminations and refunds.