Apply, issue, renew or cancel a pass

To help users better understand their obligations when using our work pass eServices, we have made the following changes:

• We have simplified the Terms and Conditions and grouped the related clauses together.
• As organisations and pass holders use the eServices for different purposes, we have defined their respective roles and responsibilities more clearly.
• Standardised the use of terms (e.g. ‘EP Online’, ‘WP Online’ and ‘myMOM Portal’ are now defined as ‘eServices’).

For more information, please refer to the updated T&Cs. The current T&Cs will apply before 1 April 2022.

myMOM Portal allows business employers or employment agents to centrally access MOM eServices and view transactions with one login. Find out more about myMOM Portal.

myMOM Portal provides at-a-glance information of your workforce and work pass holders and lets you complete transactions faster.

Some features include:

• Charts
  See an overview of your company’s workforce and work pass information.
• Customisable bookmarks
  Access your favourite eServices easily.
• Manage user's access
  Manage EP Online account users' access and update their contact details.

Work Passes

• List of new and existing work pass holders
  See each applicant’s pass status and relevant next steps in the application process.
• List of work pass records
  Filter by pass type, date range.

Workforce profile

Get insights from MOM survey data to help with your workforce planning and hiring decisions.

• Salary benchmarking tool
  Compare median salary across occupations and industries.
• Industry data on job benefits
  View benchmarks of non-monetary benefits offered within different industries, such as leave and flexi work arrangements.

Refer to our onboarding guide.

Refer to our user guide and FAQs.

The administrator can:

• Grant access to the company’s employees as EP Online users.
• Terminate users’ access if they leave the company or no longer need access.

If your EP Online administrator or user has left the company, or no longer needs access, your EP Online administrator must remove their access immediately.

Otherwise, we may suspend your company’s EP Online account.

To remove or appoint another administrator or user, your EP Online administrator must:

1. Log in to myMOM Portal.
2. Scroll down the ‘Work Passes’ page to the ‘Go to Quick Menu’ section.
3. At the menu page, use the drop-down list and select ‘Manage user access/Update contact details'.

Your request will be processed within 2 weeks.

If you only have 1 EP Online administrator and the person has already left the company, you must submit a request to change administrator immediately

You can refer to the candidate’s form for the details needed. You can email the form to the candidate to collect the necessary information to submit the application.

For the best user experience, please use any of these browsers and enable JavaScript:

• Chrome version 81 or higher (recommended)
• Firefox version 75 or higher
• Edge version 81 or higher
• Safari version 13.1 or higher

You should not use Internet Explorer as it causes slowness.

You can pay with any of the following for transactions done using myMOM Portal:

• GIRO (only if you have an existing GIRO arrangement for EP Online)
• MasterCard or VISA

To pay the work pass administrative fees using GIRO:

1. Print the GIRO form.
2. Complete Part 1 of the form.
3. Post the original completed form to:
   
   E-Payment & Admin Fee Management
   Ministry of Manpower
   Work Pass Division
   18 Havelock Road
   Singapore 059764

You will receive the outcome by post. It may take 4 weeks or more, depending on your bank.

Before the GIRO arrangement is up, you must pay the fees using other methods. Once the arrangement is up, deductions will start on the 17th of the following month (or the next working day if the 17th is a weekend or public holiday). Please ensure you have enough funds for the deduction.

We do not refund the administrative fees, as they are used to recover the cost of providing services (e.g. processing your applications).

However, if multiple payments were made due to our error, we will refund you for the excess payments.

Please ensure the following, otherwise you may be asked to re-submit the documents: 

• Scanned copies of the documents are clear and correct.
• Scans are done in greyscale or colour mode.
• Every document is in PDF, JPG or PNG format and does not exceed 2MB.
• Non-English documents must be uploaded together with an English translation as 1 file. The translation can be done by a translation service provider. 
• The personal particulars page of the passport shows the candidate’s particulars and facial features clearly.

You can refer to the list of documents you will need to upload for an S Pass or EP application.